Problem doing a Repair Install

Nisko · 29 Jun 2017

In the beginning of performing a Repair Install, I ran into a problem which stopped me from proceeding. This window has a message on the bottom which I don't understand. Could someone please tell me what I did wrong and how to fix it? To perform the repair install, I booted into my Windows which has the Anniversary Update installed. The Windows 10 installation media was created using Microsoft's Media Creation Tool. I would like to keep all my data, apps, etc. and the message at the bottom of this window told me I could not choose that option. Thank you...........
Attachment 141786

zbook · 29 Jun 2017

Let's see if this will give us information to troubleshoot:

Open administrative command prompt and type or copy and paste these commands:

1) winver (in the pop up about windows view the windows version and build and post into the thread)

2) sfc /scannow

3) dism /online /cleanup-image /restorehealth

4) dism /online /get-intl

5) chkdsk /scan

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

6) perform windows updates and post any failed KB# and error into the thread.

dalchina · 30 Jun 2017

You can't keep Windows settings, personal files, and apps because your current version of Windows might
be installed in an unsupported directory.

This is a really good example of an appallingly conceived and unhelpful error message.

1. This can occur because some change to one or more default paths Windows uses has been made.

A typical one years ago might have been
http://www.thewindowsclub.com/change...ectory-windows
- this is not a supported change and one which very few people use.

- I suspect it may occur if you have changed the default location of where new universal apps are installed, but I'm not sure..

2. You may simply not have enough spare space on your disk:
What is going on??? : Windows10

3. Another possibility is that the iso/medium you are using for the upgrade is not the same version as your installed OS. It also has to be the same base language and 'bitness' - x32, x64.
You cant keep Windows settings, personal files and apps...

Are you using an old iso/bootable USB flash drive- and subsequently upgraded to the Creator's build, for example?

Example:
current version of windows might be installed on an unsupported - Microsoft Community

Bastet · 30 Jun 2017

I wonder if it's due to you still being on the Anniversary edition when the Media creation tool will download the creators update.

dalchina · 30 Jun 2017

No, that would simply attempt to upgrade if the OP's system build was the Anniversary build. The problem would arise if an older or non-matching version were used as the upgrade/repair source.

Bastet · 30 Jun 2017

dalchina said:

No, that would simply attempt to upgrade if the OP's system build was the Anniversary build. The problem would arise if an older or non-matching version were used as the upgrade/repair source.

Thanks for the clarification dalchina.

NavyLCDR · 30 Jun 2017

Since the error is Windows installed in an unsupported directory, the first place to look would probably be at a screenshot of disk management:

Disk Management - How to Post a Screenshot of Windows 10 General Tips Tutorials

dalchina · 30 Jun 2017

@NavyLCDR - unfortunately the text of this message is completely misleading. Regard it merely as a code, requiring interpretation.

NavyLCDR · 30 Jun 2017

dalchina said:

@NavyLCDR - unfortunately the text of this message is completely misleading. Regard it merely as a code, requiring interpretation.

And don't you agree that seeing the partition layout with free space indicated would not be a step towards interpreting the code?

dalchina · 30 Jun 2017

My point 2 in #3.. just one possibility.. yes, indeed.