Windows 10: Windows will not update after 10586

  1.    18 Jun 2017 #1

    Windows will not update after 10586

    When Windows 10 was originally available I managed to update from Windows 7 to Windows 10 - with problems sending me back to Windows 7 several times.

    The windows upgrade assistant says my desktop is on Windows 10 update 10586 and updates up to 15063 are available.
    I have tried to update several times and am continually returned to version 10586.

    On clicking on update an update downloads (originally taking over 24 hours to do this - I am in the country on a slow broadband connection).
    Then clicking on install always ends up with a frozen screen at 87%, despite removing printer and any other cables attached.

    Can anyone help please?
      My ComputerSystem Spec

  2.    18 Jun 2017 #2

    Please do a basic check on our disk: download Hard Disk Sentinel (trial) and run that; post a screenshot of its GUI to check your disk. If failure is indicated, do not proceed.
    to post a screenshot please use the Insert Image icon above your post to the left of the video icon

    I'm wondering why you are using such an old build- have you had Windows update disabled?


    , I would advise you to take due precautions (this should be something most people do routinely as all regular contributors here do).
    Things can go badly wrong- at any time, not just when upgrading.
    Create (or update if already using it) a disk image to a large enough external drive.
    E.g. Macrium Reflect (free) + its boot disk + external storage for disk image sets - use option Backup, Windows Backup.

    With disk images you can
    - recover to a new disk if your disk fails
    - restore to a new PC if if is stolen
    - restore an unbootable PC to a previous working state
    - extract files from the images - a complete backup
    - etc..

    Second, to avoid the repeated downloads, and give you control, and also a bootable Win 10 medium - useful for certain types of repairs- please do this:

    ================= Manual installation ===========
    1. Get the iso file
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Installation Upgrade Tutorials
    - (or, simpler, a DVD if you have a DVD drive)
    3. When ready, attempt the upgrade
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials

    Third: a number of people have found the update failing in this way. Two causes I've noted (many possibilities):
    1. Disable Defender if using it - or uninstall any AV you are using.
    2. Weird partition structures.

    Try (1) and then try upgrading again (after you've created the disk image as above).

    If no luck:
    Please post a screenshot of Disk Management
    Windows key + X, click Disk Management
    to post a screenshot please use the Insert Image icon above your post to the left of the video icon

      My ComputerSystem Spec

  3.    18 Jun 2017 #3

    disk sentinel screen shot

    Click image for larger version. 

Name:	disk sentinel GUI.jpg 
Views:	7 
Size:	371.5 KB 
ID:	140099

    Is this OK?

    It was set to download automatically, bur when it did ran into problems and kept returning into an earlier version -so maybe it decided for itself that there wasn't any point trying to update!!

    You say first create a disk image to an external drive - I don't have one - can it save on something else - I did that on a couple of discs several years ago when I bought this all in one machine.
    Would a 4 G USB flash drive be big enough?

    I see I can download Macrium free - does it come with instructions?I looked at Tech radar's 17 step tutorial on how to use Macrium and shuddered....

    Just trying to follow your instructions one step at a time

    Thanks for trying to help a very silver surfer!
      My ComputerSystem Spec

  4. AddRAM's Avatar
    Posts : 2,093
    Windows 7 Pro x64 Windows 10 Pro x64
       18 Jun 2017 #4

    Time for a new drive :) Hard Disk Sentinel is a very good program, I`ve been using it for years. If any drive in my system goes below 99% health, it gets pulled. I`m a bit OCD when it comes to my PC

    You need to get more airflow on your hard drive.

    Macrium is very easy to use, just take your time with it.
      My ComputersSystem Spec

  5.    18 Jun 2017 #5

    Hi, your disk is ok- for now- but as AddRAM says, there is a risk, so needs monitoring.

    That emphasises the need for a disk image backup.

    My guess is you have no backups- so what will you do when your disk fails? Or your PC becomes unbootable?
    These things happen- I've seen people in tears when they've realised they've lost precious material.

    It's also a lot more technically demanding to clean install Windows and all your programs onto a new disk, than to restore a disk image- and it takes a lot more time too.

    Macrium is fairly easy to use once you've used it- the concept of disk imaging takes getting used to.
    There are very simple videos on this site.
    Windows 10 instructional videos by Ten Forums members Solved - Page 69 - Windows 10 Forums

    To create your first base image, plug in an external disk, launch Macrium, click Backup, click Windows Backup

    Thereafter, you create a (smaller, faster) differential image - the changes with respect to the base image.

    To restore - you need a base image, or the base image + any differential image.

    There's lots of help, guides, videos on Macrium's site.

    There are other programs such as Aomei Backupper (and Easeus and Acronis) but most here like Macrium.
    Veeam Endpoint has also been recommended. Veeam and Aomei have a simpler GUI.

    Help in Macrium takes you here:
    Macrium Reflect v6 User Guide - KnowledgeBase - Macrium Reflect Knowledgebase

    Buying disks
    - relatively easy- under £40 for a USB 1Tb hard drive, under £65 for 2Tb as a very rough guide.
    Amazon, Ebay... a shop... other online places.

    You will need either a DVD (I assume the creator's build fits on a DVD - not tried yet) or a USB flash drive >4Gb for Windows installation.
      My ComputerSystem Spec


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