I think windows just tried to install the creator update

Hi all,
I think windows just tried to install the creator update.
It said that it needs to restart.
After restarting I get a new screen telling me that this will take some time and windows needs to restart several times.
So I left the computer alone and when I came back, I had ablue screen with a frown face and it said that windows ran in to some problem and needs to restart, but first wants to collect some data. The collection never happened, it stayed at 0% for more than 10 minutes.
At that time I pressed the reset button and restarted my computer. After it started, it tells me that it will revert to my previous operating system. I am now back where I was before the failed upgrade.
I don’t want to do this again, if I can. Is there a way to avoid the upgrade?
Thanks
Sven

Hi dalchina
I downloaded and installed Hard disk sentinel and it checked my drives and both are perfect, see report
-- Physical Disk Information - Disk: #0: CT240BX200SSD1 --

Hard Disk Summary
-------------------
Hard Disk Number .. . . . . . . . . . . . . . . : 0
Interface . . . . . . . . . . . . . . . . . . . : S-ATAGen3, 6 Gbps
DiskController . . . . . . . . . . . . . . .. : Standard Dual Channel PCI IDE Controller (ATA) [VEN: 1002, DEV: 4390]Version: 10.0.14393.953, 6-21-2006
Disk Location . . . . . . . . . . . . . . . . . : Channel0, Target 0, Lun 0, Device: 0
Hard Disk Model ID . . . . . . . . . . . . . .. : CT240BX200SSD1
FirmwareRevision . . . . . . . . . . . . . . . :MU02.6
Hard Disk SerialNumber . . . . . . . . . . . . :1609F017A9D4
SSD Controller . .. . . . . . . . . . . . . . . : Silicon Motion SM2256G
Total Size . . . .. . . . . . . . . . . . . . . : 228933 MB
Power State . . . . . . . . . . . . . . . . . . : Active
Logical Drive(s) .. . . . . . . . . . . . . . . : C: [Windows10 Clean]
CurrentTemperature . . . . . . . . . . . . . .: 35 °C
Power On Time . . . . . . . . . . . . . . . . . : 12 days,15 hours
EstimatedRemaining Lifetime . . . . . . . . . . : more than 1000 days
LifetimeWrites . . . . . . . . . . . . . . . . :1.80 TB
Health . . . . . .. . . . . . . . . . . . . . . : ###################- 99 % (Excellent)
Performance . . . . . . . . . . . . . . . . . . :#################### 100 % (Excellent)

The status of thesolid state disk is PERFECT. Problematic or weak sectors were not found.
The TRIM featureof the SSD is supported and enabled for optimal performance.
The health isdetermined by SSD specific S.M.A.R.T. attribute(s): #169 Percentage Lifetime Remaining
No actions needed.
Next I did chkdsk and the system restarted and checked it. It went from 0% to 100% in seconds. It then rebooted and I tried to get the log following the tutorial at ask Leo. I could not find it, I am thinking that has something to do with the fact that my drives are SSD.
After that I ran sfc scannow and the result is: Windows Resource Protection did not find any integrity violations.
Does that mean my system is good to go?
Thanks
Sven

I just had exactly the same experience as Sven1458. Blue screen, data collection (100% resulted in nothing). I restarted the computer 5 or 6 times, and it never got beyond the motherboard initiation. Then, after about half an hour of panic, it suddenly decided to boot again. Installation had clearly returned to the previous Windows 10 version, 1607. Well, at least something worked, though it would have helped if the installation process had told me it had failed and was going back to the previous version.

Gosh, dalchina, I didn't expect a reply. Thanks for the tips anyway. I've only got two peripherals really, apart from mouse and keyboard: a couple small loudspeakers and a WD My Book disk.

There are a few warnings in the system event viewer, including this one:

Installation Failure: Windows failed to install the following update with error 0x80246013: Microsoft .NET Framework 4.7 for Windows 10 Version 1607 and Windows Server 2016 for x64 (KB3186568).

Strangely, there are 10 failure messages in update history, of which the first is

Microsoft .NET Framework 4.7 for Windows 10 Version 1607 and Windows Server 2016 for x64 (KB3186568)

I might add otherwise that I at least have been very happy with Windows 10. Never had any update problems, crashes, BODs or anything else to complain about.

I discovered that the failure code relates to a download failure. Is there any way to download the update and put it on a usb drive? Or does the installation rely on having to download data while it's doing its thing?

Pluto46 said:

I discovered that the failure code relates to a download failure. Is there any way to download the update and put it on a usb drive? Or does the installation rely on having to download data while it's doing its thing?

You can use the Media Creation Tool to create a Creator's Update USB flash drive. Click on Download Tool Now button on this webpage:
Download Windows 10

When you run the Media Creation Tool you will want to select the option for "Create installation media for another PC".