Windows 10: Black Screen on restart, no display signal!

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  1. Posts : 20,133
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #21

    The chkdsk e and c were both ok.
    When the computer is powered on what do you see and hear?
    When the computer is restarted what do you see and hear?

    Run the beta log collector and post a new zip into the thread.
      My ComputerSystem Spec

  2.    4 Weeks Ago #22

    Hi Ken, i tried running the verification utility but does not support H81M - P33 mobo, and yes the link you showed is the correct mobo model. I'd be willing to flash IME as a last resort really. If it's the mobo that is faulty, I'll buy a replacement and try flashing the firmware then.

    @ zbook - I have really bad hearing. So not much lol. What i can see is when i power on, is the power light and case LEDs and HS&Fan + case fans working. When i restart from windows, all that happens is the power down process ( windows shutting down ) and then no reboot, just a display showing me " NO SIGNAL " . The fans and lights never go off. I have to hold the power button for several seconds to force shut down. Then i boot as normal by pressing the power switch again.

    Beta Log Collector ? how ?
      My ComputerSystem Spec


  3. Posts : 20,133
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #23

    1) Earlier in the thread it was ran so the info was not reposted (post #11)

    When you can successfully boot run the BETA log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract > open)
    Use the txt and images in this thread in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums


    2) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer


    3) Ensure the GPU is free from dust build up and that the fan is working correctly

    4) Reseat the GPU and check all connections are securely made

    5) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test | Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials
      My ComputerSystem Spec

  4.    4 Weeks Ago #24
      My ComputerSystem Spec


  5. Posts : 20,133
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #25

    The first chkdsk for C: displayed:

    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    The second chkdsk for C: displayed:

    Windows has scanned the file system and found no problems.
    No further action is required.




    1) backup all impotant files to another drive or to the cloud

    2) make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    3) save the backup image to another drive or to the cloud

    4) make a brand new restore point

    5) read these links on windows driver verifier: (do not use the tool until it is communicated in the thread)
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 | Windows 10 Tutorials

    6) reset the BIOS:

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #26

    Adam42 said: View Post
    Hi Ken, i tried running the verification utility but does not support H81M - P33 mobo, and yes the link you showed is the correct mobo model. I'd be willing to flash IME as a last resort really. If it's the mobo that is faulty, I'll buy a replacement and try flashing the firmware then.

    So their Live Update Utility posted on the board's web page doesn't run on the board. That is weird.

    Did you check out their forum? Did you try an older level of the driver?

    It certainly is worth checking everything out in your OS environment but I think you said you did a clean install on a new ssd and it acted the same as the old installation. To me that points to something lower in the architecture.

    I hope you find it.
      My ComputerSystem Spec

  7.    4 Weeks Ago #27

    Hi Zbook : As mentioned earlier that i bought a new SSD drive to check if the existing SSD and OS was the root of the problem. I installed win10 OS from a bootable flash drive on to the new SSD and the reboot problem persisted. I also mentioned that i have bread boarded this PC with just the MOBO, CPU, 1 stick of RAM, HDD and PSU only and tried to boot with on board video graphics to rule out GPU / PCI-e slot as the problem. I have removed cmos too in the past, reset the jumpers and nothing changed. I think Ken is on the right path by pointing at the MOBO too as the cause of the problem. It is concerning though that we saw that the Drive C did have to do a clean up operation when we ran the chkdsk. But i feel the restart problem is not because of this.

    @ Ken, The Verification util i ran was not compatible with p33 ( p55 was the closest compatible version ) to my H81m mobo This prevented me finding out which version the IME i have installed. I will check MSI forums and investigate further with the flashing and problems others have had with this and get back here in the next day or so with any findings on the matter and update the info.

    Cheers both for your help, it is very much appreciated.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #28

    Good luck.

    We had another thread and when a specific drive was connected machine flat out won't boot.

    I know time is not unlimited but I might also try a clean install on something like a 500GB spinner, basic old school tech.

    Please do post back. Would be interested in resolution.
      My ComputerSystem Spec


  9. Posts : 20,133
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #29

    Please update the progress with the steps in post #25.

    Problems with the GPU need to be ruled in /ruled out.

    For motherboard some testing can be done with Memtest86+ version 5.01.

    When backup have been done and the methods to turn off or recover from using windows driver verifier are understood the tool can be turned on.

    The took, windows driver verifier, will stress drivers and misbehaving drivers will crash.
    After the crash a dump file is typically created and the file can be debugged to find problematic drivers and sometimes hardware.

    The tool will repetitively produce BSOD until the tool is turned off or until all misbehaving drivers are fixed.

    To turn off or recover from using the tool the steps after each crash will be performed using the windows advanced troubleshooting menu.
    a) startup settings (not startup repair) > click restart > select safe mode with command prompt #6 > type:
    verifier /reset
    b) command prompt > administrator X:\windows\system32\cmd.exe > X:\sources> type:
    verifier /bootmode resetonbootfail
    c) system restore

    The methods to turn off Windows driver verifier should be performed in the order above and only advanced to the next steps if the prior step failed. System restore often leads to a loss of the dump file and then little progress is made in the troubleshooting.


    For every BSOD run the BETA log collector and post a new zip into the thread.
    Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file is < 2GB then zip and post one drive or drop box share links into the thread

    The windows driver verifier tool can cause sluggishness and slow boot. If necessary the customized settings can be modified.

    The tool will be run for 48 hours. After the last bsod turn the tool on for an additional 36 hours of typical computer use. If there are no more bsod that will conclude the use of the tool.
      My ComputerSystem Spec

  10.    1 Week Ago #30

    Hi guys, just leaving this message here to let you know and hopefully come to some conclusion regards to the mystery restart issue. I've got another mobo and more RAM, which i will be installing next week. I shall update here with the results then. Thanks for the help so far.
      My ComputerSystem Spec


 
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