Black Screen on restart, no display signal!

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  1. Posts : 32,349
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) When you can successfully boot run the BETA log collector and post a zip into this thread:
    (extract > open)
    Use the txt and images in this thread in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My Computer

  2. Posts : 13
    windows 10
    Thread Starter

    Thanks both, I've updated my system specs here Just to note, that Ublock Origin does not show/allow the full options to update that information. So switched that off to be able to update this info you required. Here's the zip attached.
    Black Screen on restart, no display signal! Attached Files
      My Computer

  3. Posts : 32,349
    windows 10 professional version 1607 build 14393.969 64 bit

    Perform the following steps:

    1) Download and install Everything
    2) Search for: win32k.sys-20180816-0058.dmp
    win32k.sys-20180816-0058.dmp 16/08/2018 00:58:09 786.09
    zip the file and post a one drive or drop box share link into this thread

    3) Run HD Tune: (free edition) (run on each drive)
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) chkdsk /r /v
    Run this command on all partitions/drives using the syntax: chkdsk /r /v /C: or chkdsk /r /v D: changing the drive letter to the applicable partition
    This may take many hours so plan to run overnight

    9) Use the txt and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post one drive or drop box share links into the thread

    10) Turn off Windows fast startup:

    11) If the computer has Ccleaner (if the computer does not have ccleaner there is no need to install at this time) > click windows tab > scroll down to system and advanced > post an image into the thread

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    13) The BIOS: BIOS Version/Date American Megatrends Inc. V1.9, 30/03/2015
    Upgrade the BIOS: 1.9 > 7817v1A
    Release Date
    File Size
    5.9 MB
      My Computer

  4. Posts : 13
    windows 10
    Thread Starter

    Ok attaching info. For starters i search for both files ( win32k.sys-20180816-0058.dmp
    win32k.sys-20180816-0058.dmp ) and get no results. Can you tell me directory location and i'll try to manually search for them.

    Here is the rest of the info; Link to google drive - Google Drive

    Couldn't do chkdisk ( invalid parameter when i type in drive letter). I've done this before though, it worked and come back all was fine by the way.
    Fast boot was already switched off as mentioned previously.
    CCleaner isn't installed.

    I'll flash the bios later or early tomorrow. Need my PC for tonight. don't want to take a risk just yet
      My Computer

  5. Posts : 32,349
    windows 10 professional version 1607 build 14393.969 64 bit

    See if you can use this software to find the file: voidtools
    Copy and paste:

    If it is not found then search using: *.dmp

    For the chkdsk switches please run these commands:
    chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive
    Please check all drives:
    Model Samsung SSD 850 EVO 250GB
    Model KINGSTON SA400S37120G
    Model ST500DM002-1BD142

    Also run HD Tune on:
    Model KINGSTON SA400S37120G

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.
    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    This step was skipped:
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.

    The Windows fast startup had failed on 8/21/2018
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-08-21T20:29:42.694
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: DESKTOP-DLTEIE9
    Windows failed fast startup with error status 0xC00000D4.
      My Computer

  6. Posts : 13
    windows 10
    Thread Starter

    Search Everything software found the file you wanted, I've added to this attachment and the other info you requested. I managed to get the chkdsk to work this time ( the main drive C: ( 850 EVO )) done a restart and fix attempt on reboot. so no log of this. However on the ST500 HDD i got a log and its attached. It's weird why when i originally copy/pasted the same text into cmd prompt, it just wouldn't run when i tried originally. Sorry i missed the request about the Start up and recovery screen shot added to attachment now.
    To save us time, do you really need the new Kingston SSD details and for me to run the diagnostic tool? I only installed that 3 days ago and this problem has been there for years already. I'll do a scan etc if you really need it and update that info. I'll look forward to your reply on this.

    thanks for your help
      My Computer

  7. Posts : 32,349
    windows 10 professional version 1607 build 14393.969 64 bit

    1) For startup and recovery system failure:
    a) uncheck automatically restart
    b) reboot
    It can be easy to miss BSOD crashes when automatically restart is checked.
    With automatically restart unchecked a BSOD should display a window with bugcheck and : (
    A misbehaving driver in the form *.sys may be displayed.
    At the very beginning of a BSOD crash there is a % counter.
    If you see the counter wait for it to rise to 100% before rebooting so that there is sufficient time to create the dump file.

    2) Chkdsk results on E: displayed cleaning with no problems

    3) Please run chkdsk /r /v C: overnight and in the AM open even viewer > copy and paste > notepad > post a one drive or drop box share link into the thread

    4) The dmp file was sent as a lnk
    Please post the share link for the dump file that is not a lnk
      My Computer

  8. Posts : 13
    windows 10
    Thread Starter

    Ok adding updated request of files.
    google drive converted the file extension to a link extension. pulls hair out!

    While trying to find the log to the Chkdsk and Wininit logs doesn't work for me, no items show in the drop down panel. ( step 3 of your link Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials ). I had to sort manually and find those files.

    and i've unchecked " Automatically Restart " as requested
      My Computer

  9. Posts : 13
    windows 10
    Thread Starter

    Chkdsk text added only shows drive E , not drive C in event viewer. I assume you want the log for C: drive.. Can you elaborate exactly on how to find the C: drive in the event viewer thanks.
      My Computer

  10. Caledon Ken's Avatar
    Posts : 20,182
    Windows 10 Pro x64 Version 1909

    I've been following and decided to google. Found a few hits and a couple pointed to the ME firmware (Intel Management Engine).

    Started looking for how to identify ME Firmware version. Intel has tool but was supported in Windows 10 or your chipset.

    For reference only

    On MSI page I found their "Live Update 6" under utilities, please confirm I was on right MB.

    Have you run this tool? Would you be prepared too? Looks like it checks quite a few aspects BIOS/Drivers/Firmware/Utilities

    This link is for reference, not execution...didn't want to lose.

    For what it is worth, I think this is a hardware (MB) issue and likely one dealt with before by MSI users. While this is an exceptional forum I think the community at MSI has dealt with this as the links keep taking me back to them.

    On an aside, maybe downgrade your management engine driver to match firmware will resolve this issue.

      My Computer


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