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  1.    08 Jun 2017 #1
    Join Date : Apr 2017
    Posts : 19
    Windows 10

    Install Win 10 CU as 2nd OS on system with 2 x NVMe fails 0x0000000e


    Hi,

    I have been testing Windows 10 in a dual boot scenario with Windows 7 for the last couple of months. My Windows 7 boot drive is a 960 Evo 1TB. My Windows 10 boot drive was a 750 Evo 250GB.

    I just removed the 750 and upgraded it to a 960 Evo 250GB, so my ASRock Fatal1ty Gaming Professional I7 now has 2 NVMe SSDs... 960 EVO 1TB (win7), and the new 960 EVO 250GB (win10).

    Several attempts to install windows 10 have all failed with the 0x0000000e error, saying a device needed was not connected and PC needed to be repaired blah ... blah ... blah..

    I found a few threads here discussing the error, but none with two NVMe SSDs.

    Googling the error suggested I try the bootrec /fixmbr, /fixboot and bcdedit /rebuildbcd solution but that did not work. Whilst I got past the error at the time, the next boot failed with the same error code.

    I removed the 960 Evo 250GB and put the 750 250GB back and did a clean install and it worked fine. It's only when I have the two NVMe drives installed this is a problem. Both drives are M.2 of course.

    I believe Windows 10 supports NVMe out of the box and it certainly detects all drives and goes through the initial install stages without issue.

    Any ideas?

    thanks
      My ComputerSystem Spec
  2.    09 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 19
    Windows 10
    Thread Starter

    More info: This problem appears to be related to the Ethernet ports. If I disable both ports in the BIOS PC will boot 100% of the time. If I disabled one or the other, or leave both enabled the PC will fail a boot every 2nd or 3rd time.

    So I have to disable NICs in BIOS, boot into Windows 10, restart, enable the NICs and boot. Then I can use system for another 2 or 3 reboots then it will BSOD with 0x0000000e again.

    I've reported the issue to ASRock, who I have little faith in as they've never been able to resolve any issues for me, assuming they even respond to the ticket. Many of the support requests seem to fall into a black hole.

    I thought about reporting the issue to Samsung, but except for my Seagate ST2000VN001 all other drives are Samsung, and with the SATA EVO drive there is no problem, and the 1TB NVMe drive has been working for almost 6 months, so it doesn't appear to be an NVMe issue.

    Iv'e also checked to make sure there are no drives on the SATA ports that the M.2 slots share resources with.

    I've repeated the install and tests over a dozen times now and it is definitely related to the NICs

    The issue is the same with the default drivers installed by Windows and and the latest Intel drivers from the ASRock website.
      My ComputerSystem Spec
  3.    09 Jun 2017 #3
    Join Date : Nov 2016
    Scotland
    Posts : 597
    Windows 10 Home Insider Preview

    My idea based on a few articles that this is an issue related to the built in "Fast Startup" in windows
    Check out this article on how to disable fast startup: Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    Hope this helps also an Event Viewer Log of the restart would be helpful to identify the problem since it only happens a few times and not every time.
      My ComputerSystem Spec
  4.    09 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 19
    Windows 10
    Thread Starter

    Quote Originally Posted by Unkn0wn View Post
    My idea based on a few articles that this is an issue related to the built in "Fast Startup" in windows
    That's an excellent suggestion. Unfortunately, one of the first things I do when I install Windows is to disable hibernate (Powercfg -h off). When hibernate is disabled, Fast start is also disabled, as you can see on the attached image.

    I checked the event logs. There are no messages in any of the logs between the shutdown and the BSOD on the next startup. The BSOD occurs immediately after the POST.

    Sorry, I know that doesn't help at all. If there is anything else I can post, please ask.
    Attached Thumbnails Attached Thumbnails nohibernate.png  
      My ComputerSystem Spec
  5.    09 Jun 2017 #5
    Join Date : Nov 2016
    Scotland
    Posts : 597
    Windows 10 Home Insider Preview

    Hmm, Have you tried to install the 2nd OS while the Network Card is not Installed? say disabled, and after the installation just enable it and install it on both.

    That said Uninstall the Network Card on the first OS that boots correctly and as well as after uninstalling instantly Disable it through device manager, so after restart it wont try to reinstall it.

    Then install the second OS lets say thats Win7 and install the driver there, if it still fails after a few restarts try the opposite.(Make sure you have the Driver software before uninstallation because it might be a case that the official driver that microsoft provides causes the issue that both of them conflict)

    Another option would be to check when Installing either of the Network Cards if there are any issues that one of them might not be supported by the Operating Systems.
      My ComputerSystem Spec
  6.    09 Jun 2017 #6
    Join Date : Nov 2016
    Scotland
    Posts : 597
    Windows 10 Home Insider Preview

    Also a shot of the actual BSOD and a list of the current NICs installed versions would be helpful.
    Find the BSOD Dump at: (C://Windows)
    "%SystemRoot%\MEMORY.DMP"
    And upload that file of the most recent crash if there is none make sure to have dumping enabled
    Here is how to do it:

    1st Access Control Panel
    2nd System and Security
    3rd Advanced System Settings left tab
    4th Startup and Recovery --> Settings
    5th Write Debugging information Either Complete or Automatic.
    Dont forget to save and try to reproduce the BSOD.

    Once reproduced follow the steps from the beggining to upload the MEMORY.DMP file.
      My ComputerSystem Spec
  7.    09 Jun 2017 #7
    Join Date : Apr 2017
    Posts : 19
    Windows 10
    Thread Starter

    Quote Originally Posted by Unkn0wn View Post
    Hmm, Have you tried to install the 2nd OS while the Network Card is not Installed? say disabled, and after the installation just enable it and install it on both.
    The "network cards" are motherboard resources. I-218 and I-211

    If I try an install with the NICs enabled, it will fail on the first reboot, so I have gotten into the practice of always disabling the NICs in the BIOS before starting the install.

    Quote Originally Posted by Unkn0wn View Post
    That said Uninstall the Network Card on the first OS that boots correctly and as well as after uninstalling instantly Disable it through device manager, so after restart it wont try to reinstall it.
    Windows 7 is the first installed OS. I can't "reinstall" Windows 7 because my key has run out of activation's. So I have to restore from an image. But what I can do is remove the M.2 drive that contains Windows 7, and see if the error persists; that will achieve the same thing you have suggested. (First I will just do a couple of reboots, then I will reinstall Win 10 from scratch and test).

    The error persists with the Microsoft default NIC drivers, and the Intel drivers.

    When Windows 10 was on the SATA drive there were no issues; I have been running W10 for months on the SATA drive.

    I'll get the pic of the BSOD, the driver details, and the dump file to you. Might take me up to 24 hours.
      My ComputerSystem Spec
  8.    09 Jun 2017 #8
    Join Date : Apr 2017
    Posts : 19
    Windows 10
    Thread Starter

    Here are the pics...
    I cannot get a memory dump. I've tried all the dump options but nothing is generated.

    I found a later version of the drivers on the Intel website (20.3 vs 20.2). I'll give those a try.

    After that I'll try with Windows 7 removed.
    Attached Thumbnails Attached Thumbnails lan_drivers.png   lan1.png   lan2.png   eventlog.png   bsod.jpg  

      My ComputerSystem Spec
  9.    09 Jun 2017 #9
    Join Date : Apr 2017
    Posts : 19
    Windows 10
    Thread Starter

    I believe I may have a solution.

    The drivers offered by ASRock are dated 6/20/2016 but are actually 6/25/2015. Quite misleading.

    The two year old drivers are also listed by ASRock as the latest drivers for this mobo.

    After installing v22.3 4/27/2017 I did some more tests with Fast Boot Enabled and disabled. Provided I leave fast boot disabled, and use the latest stable v1.40 BIOS I can get the system to boot reliably.

    If I enable fast boot, or upgrade the BIOS to 1.52b (with fast boot enabled or disabled), the BSOD will occur.

    I've tried booting in various combinations Win7/10/10/10/7/10 etc... disabled and re-enabled NICs in BIOS, disabled/re-enabled in Windows, enabled one then the other and so far I've managed to get the system to boot continuously.

    I'll cautiously call this solved, but will confirm tomorrow if I get no more problems.
      My ComputerSystem Spec
  10.    10 Jun 2017 #10
    Join Date : Nov 2016
    Scotland
    Posts : 597
    Windows 10 Home Insider Preview

    Great good to hear that it might be solved, most of the time drivers are the cause of installation errors even though the official website states that it's the latest, it's better to check the vendor of the part just like you did.
      My ComputerSystem Spec

 
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