Windows 10: Windows 10 corrupted system after Windows 10 Update on May 31

  1. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       07 Jun 2017 #1

    Windows 10 corrupted system after Windows 10 Update on May 31

    A Windows update was pushed to my machined on May 31. On Saturday June 3rd my machine had a strange shutdown. When I went to the window icon to turn it off, it would not open. I right-clicked it and a “menu” showed up with a shutdown option so I did. On Sunday start-up, the same window showed up (the windows icon did not turn blue when hovering and would not respond when clicked) and all my pinned programs were gone, the machine would not respond at all. All I had left were the shortcuts on the table top. I used the “This PC” shortcut to open the system and verified my data, saved on a separate drive from the OS, was Okay.
    Long story short, I was able to get to the “Control Panel” and did a “return to a previous version,” There was only one restart point, on May 31 prior to the update. This worked “partially,’ it gave an “error” message at the end saying that it was not totally successful. BUT, I got my pinned programs back and I have been limping the machine ever since.
    Tried to do a “backup” (my last one was in February), the backup system did not even know the backup disk was connected. On restart, the backup external disk did not light-up, even though the tray says it is there ready to be ejected? There must be other thing that are not working that, I don’t know about.
    I need help to get my machine back to a better level of “normal.”
      My ComputerSystem Spec

  2. Posts : 19,856
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jun 2017 #2

    Please clarify: did you attempt to perform a system restore that failed? What information was there about what succeeded and what failed on the restore?

    Open administrative command prompt and type or copy and paste these commands:

    1) winver (in the about windows pop up view your windows version and build and post into the forum)

    2) sfc /scannow (this will check the integrity of the operating system) (it should take < 10 minutes)

    3) dism /online /cleanup-image /restorehealth (this will check the integrity of the operating system) (it should take < 10 minutes)

    4) chkdsk /scan (this will check the status of files on the drive) (it should take < 10 minutes)

    5) To post the results of scannow, restorehealth and chkdsk /scan: right click on the top bar of the administrative command prompt command box and left click on edit > left click select all > right click the top bar again > left click edit > left click copy > paste into the forum.

    Place your computer in clean boot to check the performance of normal boot versus clean boot by opening system configuration with msconfig and opening task manager with taskmgr

    TechNet Wiki

    7) msconfig (in the pop up move the dot from normal startup to selective startup, uncheck load startup options, click on the services tab, on the left lower corner check the box to hide all Microsoft services, on the right lower side click disable all, click apply or ok and do not reboot.)

    8) taskmgr ( in the task manager pop up, click on the startup tab, click on the status column so that enable rises to the top, right click on each row that displays enable and change it to disable)

    9) shutdown /r (reboot and monitor your performance on shutdown and reboot)

    Check your performance in clean boot

    View windows updates and post any KB# failures with error codes
      My ComputerSystem Spec

  3. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
    Thread Starter
       07 Jun 2017 #3

    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc/scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism/online/cleanup-image/restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Error: 87The online/cleanup-image/restorehealth option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logC:\WINDOWS\system32>chkdsk/scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 377344 file records processed.File verification completed. 32295 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 478468 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 50563 data files processed.CHKDSK is verifying Usn Journal... 34036736 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 233865215 KB total disk space. 64670044 KB in 217702 files. 153264 KB in 50564 indexes. 0 KB in bad sectors. 509795 KB in use by the system. 65536 KB occupied by the log file. 168532112 KB available on disk. 4096 bytes in each allocation unit. 58466303 total allocation units on disk. 42133028 allocation units available on disk.C:\WINDOWS\system32>
      My ComputerSystem Spec

  4. Bree's Avatar
    Posts : 8,541
    10 Home x64 (1803) (10 Pro on 2nd pc)
       07 Jun 2017 #4

    Racco said: View Post
    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0
    Error: 87 The online/cleanup-image/restorehealth option is unknown
    You typed: dism/online/cleanup-image/restorehealth

    That is incorrect. You should have typed it with spaces between each option. like this...
    dism /online /cleanup-image /restorehealth
      My ComputersSystem Spec


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