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  1.    04 Jun 2017 #1
    Join Date : Jun 2016
    Posts : 7
    Windows 10 64 Bit

    Repeated update failure from 1511 to creators


    Several times I have downloaded and installed CU. The installation goes well and after a little while I get the welcome screen and privacy settings, then CU is running perfectly, until I reboot. This is where the problem is, every time the usual start up screens appear then a message appears 'restoring your previous version of windows'.
    I've tried uninstalling Avast anti virus, Advanced System Care and Classic shell as recommended by some, to no avail on reboot my system just rolls back. I have successfully updated 14 other computers of various specs.
      My ComputerSystem Spec
  2.    04 Jun 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,001
    Win 10 Pro (1703)

    Hi, just wondering how it is you still have 1511? Is that indicative of some failure to update- some corruption perhaps? Or was Windows update deliberately disabled?

    What is your actual build number?
    (Windows key + X, winver)
    - and the last update received + date
    (see Update History)

    Try these basic steps:
    1. Please check your disk. Download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI
    to post a screenshot please use the Insert Image icon to the left of the video icon above your post

    2. Check your file system
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    3. From an admin prompt run
    SFC /SCANNOW
    and post the result

    Then please post a screenshot of Disk Management
    (Windows key + X, click Disk Management)
      My ComputerSystem Spec
  3.    04 Jun 2017 #3
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Agree with Dalchina.
    Remove Avast, and any other AV/malware, system tweaking software.
    Hard Disk Sentinel (trial), or Crystal Disk Info (free), chkdsk, sfc /scannow
    I would also check for chip and BIOS updates.
      My ComputerSystem Spec
  4.    04 Jun 2017 #4
    Join Date : Jun 2016
    Posts : 7
    Windows 10 64 Bit
    Thread Starter

    Avast and other 'system tweaking utilities' were removed to no avail the same issue arose
      My ComputerSystem Spec
  5.    04 Jun 2017 #5
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by martytwo View Post
    Avast and other 'system tweaking utilities' were removed to no avail the same issue arose
    And what are the results of these?
    Hard Disk Sentinel (trial), or Crystal Disk Info (free), chkdsk, sfc /scannow
    I would also check for chip and BIOS updates.
      My ComputerSystem Spec
  6.    04 Jun 2017 #6
    Join Date : Jun 2016
    Posts : 7
    Windows 10 64 Bit
    Thread Starter

    I've tried to post detailed results but for some reason I can't so I've put them on one drive here Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    My windows version is 1511 10586.916
    my last successful update was kb090830 23/5/17

    Hope this helps
      My ComputerSystem Spec
  7.    05 Jun 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,001
    Win 10 Pro (1703)

    So your disks are ok- good.

    chkdsk
    Windows has made corrections to the file system.
    No further action is required.

    CBS.LOG
    Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired


    Now your Disk Management (which I've captured from your One Drive post and, using the Insert Image icon to the left of the video icon above a post here show here
    Click image for larger version. 

Name:	Snap 2017-06-05 at 07.05.51.jpg 
Views:	2 
Size:	115.9 KB 
ID:	138090

    Suggests to me you have probably cloned or copied your boot configuration from one drive to another. Is that correct?

    You have a scatter of Windows Recovery partitions and two EFI partitions - maybe you have more than one 16Mb System partition.

    This is most likely why your system can't upgrade. You need to clean this up.

    Delete all Windows partitions on your 'data' disk. To do that you will need a 3rd party partition manager to see if there is also a 16Mb System partition on it.

    Noted F: & K: are listed but not shown on the image


    Attachments: click 'Go Advanced' below your post to manage them.
    Use the paperclip icon to add.
    Last edited by dalchina; 05 Jun 2017 at 12:59.
      My ComputerSystem Spec
  8.    05 Jun 2017 #8
    Join Date : Jun 2016
    Posts : 7
    Windows 10 64 Bit
    Thread Starter

    I followed dalchina's advice and deleted the surplus partitions on Drive 1. Then ran the update tool again, I now have Windows Version 1703 15063.332. I didn't uninstall or disable Avast or ASC. Thanks to your brilliant advice Windows has finally updated to Creators version.
      My ComputerSystem Spec
  9.    05 Jun 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,001
    Win 10 Pro (1703)



    Now let's hope it works for you...

    Now I normally recommend creating a disk image (e.g. Macrium Reflect (free) + external storage for image sets) before upgrading as a defensive measure. Looks like I forgot.

    So before anything goes disastrously wrong, if you don't already, please start using disk imaging routinely to protect your PC
    - if the disk fails
    - it becomes unbootable
    - some uncorrectable error including ransomware
      My ComputerSystem Spec
  10.    05 Jun 2017 #10
    Join Date : Jun 2016
    Posts : 7
    Windows 10 64 Bit
    Thread Starter

    I do have Imaging software and emergency USB boot media for recovery. Once again many thanks for your helpful advice
      My ComputerSystem Spec

 
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