Unable to update to Creator Update 1703

Hello,
I have just downloaded the update assistant to update to Windows 10 Creator Update 1703.

The assistant warns me that my Windows 10 version is outdated (14393) and that I need to install the 15063.

The download starts up regularly and the installation starts also regularly.

The problem is at reboot, it just briefly shows the usual blue background with the message ... wait for the installation to complete ... and then it goes back to the usual desktop screen without installing anything.

I tried it twice and the result is the same, it does not not install 1703.

I am running a HP Envy i7, 16GB,...

What could I do?

Thanks a lot,
daniele

dalchina said:

Hi, the first thing to try is a manual update - download the CU iso and use that to attempt the update.

This is my preferred method in any case- why? Because
a. I can update multiple devices for one download.
b. I can reattempt without redownloading if needed
c. The bootable medium can be used for certain repairs

Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials
Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Installation Upgrade Tutorials
(Or burn the iso to a DVD)

Also please post a screenshot of Disk Management
(Windows key + X, click Disk Management)

Before trying again
1. Create a disk image (Windows Backup) using Macrium Reflect (free).
- this will let you recover relatively quickly and easily if something goes wrong (and it can).
- all regular contributors here use disk imaging routinely.
2. Disconnect all peripherals you don't need, esp. wireless ones.
3. You could disable your antivirus.
4. Make sure you have at least 500Mb unallocated space on your system drive.
5. You need at least 20Gb + some working space free on C: (Windows.old will be created, about the size of your existing Windows folder).

And when you try, don't accept the option to download updates- instead, do that later.

It is possible to examine the Windows update logs but this may not be such an easy option.

Thanks for replying.
Please find the screenshot of disk management.

dalchina said:

Mm, so .. from the Italian..
Disk 0=
260Mb EFI, 215Gb Windows, 880Mb Recovery, 16Gb Recovery

Disk 1=260Mb EFI, 914Gb Data, 880Mb Recovery, 16Gb Recovery

So would I be correct in thinking that at some point you had Windows installed on your HDD, and have either ported that to your SSD or reinstalled Windows on your SSD - without cleaning up your HDD?

Your 2x16Gb partitions are presumably the manufacturer's recovery partition.

The first thing I'd ask is whether, if you remove or disconnect your HDD, your PC still boots correctly.

You are correct, I got the SSD installed to speed up the laptop. Then they installed the SO onto the SSD.
Unfortunatelly I can not disconet the HDD, I should disassable the laptop and I would not be great at that.

What could I try?
Thanks,
daniele

After making the bootable windows 10 iso you will be ready for the manual upgrade.
You may want to consider the bios setting. Older computers came with default Legacy settings and you now have the option to increase security changing Legacy to UEFI. Boot times may be slightly faster with UEFI.
For HP computers in case it does not boot directly to the bootable windows 10 iso you can power on and click repetitively the F9 key. Then choose the USB as the bootable source.

dalchina said:

Sometimes there's one panel to undo over the HDD - but it depends on your particular laptop. If that were true, it would be about 7 screws and a connector, for example.

Usually access to RAM and the HDD is the one relatively easy thing to access.

Otherwise - and I've never tried this- you could perhaps use a partition manager to hide the Windows related partitions on D: for test purposes.

My guess at the moment is that Windows is confused as to where your installation is when trying to install the CU.

Try this. From an admin (elevated) command prompt type
bcdedit
and post the result

Unfortunatelly no screw.
Please find the result of bcdedit:

dalchina said:

@zbook - the installation is already UEFI.

We need first to determine if the leftover system partitions actually have an adverse effect, and make sure they won't after updating.

(Of course, I can also simply suggest trying a manual upgrade, but I'd prefer to eliminate the Windows partitions leftover on the HDD first) The risk is possibly ending up with an unbootable PC.

Thanks to both of you.
So what would you suggest to eliminate the Windows partitions leftover on the HDD first?
I can run the risk, I have all backups.