1.    14 May 2017 #1
    Join Date : May 2017
    Posts : 3
    Windows 10

    "Something's Wrong. We can't tell if your PC is ready to update"


    I get a message when I try to do a repair install "Something's Wrong. We can't tell if your PC is ready to update"
    I think it might be an issue with my trying to put Windows 10 Pro on a Surface Pro.
      My ComputerSystem Spec
  2.    14 May 2017 #2
    Join Date : May 2017
    Posts : 3
    Windows 10
    Thread Starter

    more on my saga.


    To be clear I have a Surface Pro 4, not a Surface Pro. Windows 10 Pro is listed as a supported OS on this.

    Eventually I got it to do a repair install in place from the USB stick Windows 10 Pro Full Version. Went through the whole thing, succeeded, set up my preferences.

    Then I tried to do, what I have been trying to figure out how to do, the cumulative update KB4019474. That was failing before I did the repair install, and I had tried it several times including using the Windows Update troubleshooter a couple of times.

    In PowerShell, I did the get-WindowsUpdateLog commmand and carefully looked through the output. This is a command in PowerShell that pulls WindowsUpdateLog related messages out of the Event Log and puts them in a file called WindowsUpdate.log on the desktop. This log has lots of detail but I can't really spot an error message saying why the update failed.

    KB4019474 is a pretty big update, and takes 5-10 minutes to download over FIOS.

    When I restart, it says that it is installing the update before the shutdown. Then when it reboots, it continues the update. It seems to grind away for a long time and then say "something's wrong" and gives up.

      My ComputerSystem Spec
  3.    14 May 2017 #3
    Join Date : May 2017
    Posts : 3
    Windows 10
    Thread Starter

    Here is the solution


    Here is (probably) the solution to this problem.



    I contacted Microsoft support and did a chat support case. This support was free because I just had bought a new version on Windows 10 Pro.



    The problem is that the USB key that I got when I bought the version of Windows 10 Pro (down the road at the Microsoft store) is an out of date version of Windows 10. It is an old build. There is a bug in KB4019474 in that it will not update an old build of Windows 10.




    To get the new build of Windows 10, go to

    https://www.microsoft.com/en-us/software-download/windows10

    and do Download Now.




    It takes a long time to download and a long time to update.




    The tech was connected to my PC through a LogMeIn. Before he did the update, he did a bunch of cleaning out old directories, downloads, updates, and disabled a whole bunch of services. I think that these actions were very helpful. In addition to disabling some Microsoft services, he disabled all non-Microsoft services for things I have installed.



    I got to chat via:

    https://support.microsoft.com/en-us/contactus/




    I think that it'd be worth having the tech do this, if you can manage to connect to one.





      My ComputerSystem Spec

 


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