Page 1 of 3 123 LastLast
  1.    08 May 2017 #1
    Join Date : Nov 2016
    Posts : 33
    Windows 10

    Update to my HP Notebook Firmware - EFI Boot loader


    Good day all -
    Can anybody explain the below in user friendly English exactly what I am to do?

    I am trying to download an update to my HP15 notebook and receiving an error message -

    Windows is using an EFI boot loader, we cant deploy the update. Refer to ReadMe file for instructions to update the firmware locally.

    Here is the ReadMe instructions:

    HOW TO USE: 1. Download the file by clicking the Download or Obtain Software button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).To run the utility locally under Windows (for legacy BIOS systems only): 1. Double-click the downloaded file and follow the on-screen instructions.
    To deploy the utility to an enterprise (for legacy BIOS systems only): 1. Open a command prompt and execute the downloaded file with the '-e' switch (for example: SP72533 -e) to extract the contents of the softpaq.2. Go to the directory where the files are saved. The default directory location is C:\SWSetup\SP72533. 3. Use the HitachiHD2FWUpdate.exe utility in combination with the '-s' (unattended) and '-r' (reboot) switches to deploy the HGST hard drive firmware update.

    To get option 1 to work can I change anything in the startup.

    or the second option, what is an enterprise and explain the -e, -s, or -r switches, what are they.

    Please help I am completely and utterly confused.
      My ComputerSystem Spec
  2.    08 May 2017 #2
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Please display your computer make and model and operating system version and build.
    For version and build use left lower corner search and type winver.
    Do you have your files saved and a bootable windows 10 iso?
    Do you want to be in bios legacy or are you unable to switch to bios UEFI hybrid with CSM or bios UEFI native without CSM?
    Are you using HP softpaq download manager or HP support assistant or the HP web site for your download?
    The e switch can be -e or /e it means extract
    The s switch can be -s or /s it means shutdown
    The r switch can be -r or /r it means reboot

    Are these the links:
    HP Consumer Notebook and Desktop PCs - Hard Drive Not Recognized, Computer Will Not Boot or BitLocker Drive Encryption Error | HP® Customer Support

    http://ftp.hp.com/pub/softpaq/sp7250...0/sp72533.html
      My ComputerSystem Spec
  3.    08 May 2017 #3
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    Thanks for your reply,
    I am not a computer wizard but I will try and answer what I can.

    HP15 f199nr originally win 8 - have USB backup

    Window 10 version 1703 (OS Build 15063.250)

    The file is saved on my C:\Documents folder

    Do not understand this question, can I just change something in the bios to get it to work?

    I am downloading the update from HP website: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    tried both with the assistant and without.

    still confused about the switches.

    Thanks.
      My ComputerSystem Spec
  4.    08 May 2017 #4
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    Checked my BIOS on startup -
    CD-ROM Boot - enabled
    Internal Network adapter boot - disabled
    Network Protocol - IPv4 + IPv6 (UEFI)
    Legacy Support - disabled
    Secure Boot - enabled

    Legacy Support shows disabled which boots in UEFI mode without CSM to support newer OS. Should I change this to enabled?
      My ComputerSystem Spec
  5.    08 May 2017 #5
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    In the left lower corner search type shutdown -r or shutdown -s. The first command will shutdown and reboot your computer. The second command will turn off your computer. These are switches and are part of the shutdown command.
    I think what HP has for the download is zipped to make the download faster. To extract it you will use -e

    Switching the bios from Legacy to UEFI adds more layers of security and has a faster boot. HP has reported unexpected problems when end users have upgraded from windows 7 or 8 in bios Legacy. They recommend that end users switch to UEFI hybrid before the upgrade. There can be problems switching the bios from Legacy to UEFI or UEFI to Legacy after the upgrade. If you were in UEFI hybrid with CSM you could go back and forth from windows 10 to windows 7 or 8 without problems. So if you want the higher level of security that BIOS UEFI offers you may need to perform a clean install.

    What is the difference between UEFI and Legacy Mode which we need to choose while installing the OS? - Quora
      My ComputerSystem Spec
  6.    08 May 2017 #6
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    This is the HP media library. If it is working you can place your computer product or computer number into the search and view the bios simulator.

    Services Media Library - Media Selection
      My ComputerSystem Spec
  7.    08 May 2017 #7
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    I did do a clean install yesterday and tried to update the firmware with the same error message. Is there a place I can check to see if this firmware update is installed. I looked under Device Manager and it is showing a Microsoft Windows driver date 6/21/2006 driver version 10.0.15063.0 Digital Signer: Microsoft
      My ComputerSystem Spec
  8.    08 May 2017 #8
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    The driver that you posted is only for bios legacy.
    HP support can give you the best help if you are under warranty.
    I use hp notebooks and will try to help. They are zbooks or mobile workstations. So I am familiar with the ways in which to download the drivers, applications, firmware etc.
    Are you able to download the HP softpaq download manager? It is substantially better than the HP support assistant.
    See if you can install: sp71484

    Press the function + escape keys simultaneously to view your product number.
    Enter you product number on HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Then choose your operating system and view all of the drivers applicable for your computer's configuration and operating system.
    See if you can download and install: Performance Advisor for HP Workstations | HP® Official Site
      My ComputerSystem Spec
  9.    08 May 2017 #9
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    If you are able to install the performance advisor you can view all of the information in the bios without having to go into the bios. If you can view the bios on the simulator then you can discuss it to where others can see what you are seeing. If you cannot install the HP performance advisor then reboot clicking the F10 key. Then go into the bios and click on the advanced tab. In the advance tab scroll to Boot Mode. There you need to see whether you have Legacy, UEFI Hybrid (with CSM) or UEFI Native (without CSM) checked.
    Then exit and don't save changes.
      My ComputerSystem Spec
  10.    08 May 2017 #10
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    On the link it provides instructions for Bios Legacy only.

    However you already have used this driver as it is the same driver for windows 8.1

    It is confusing as HP does not have in the release note how to download without a USB flash drive when in bios UEFI.

    If you have a free USB flash drive then there are instructions for the download.

    The most important step at this time is to view your bios and see what you had used before the installation of the operating system. If you were in Legacy you would use the steps for Bios Legacy. If you were in Bios UEFI then it appears that you need to use a flash drive for the download/installation.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Solved dual boot - boot loader not always loaded
Hello! I got a problem with my Windows 10 / Windows 7 dual boot system. The boot loader does not come up every time. It depends on what I did before. Shut down Windows 10 -> boot loader does not show up on next boot and Windows 10 boots up....
Installation and Upgrade
what's involved in the Win 10 boot loader repair ?
I have a Windows XP/ Win 10 dual boot system, and I've also just moved to a replacement motherboard. The Win 10 handled the different motherboard in it's stride (except for activaton issue, but that's another story) The Windows XP *seems* like...
General Support
Help with boot loader, deleted boot partitions.
The other day i deleted my EFI partition along with one other, the reason for this is because i was trying to get a Ubuntu dual boot to work. Before doing this i knew i was going to brick my windows installation. But now i really need to get my...
Installation and Upgrade
Can somebody help me on how to reconfigure boot loader in Windows 10?
I have windows 10 and I accidentally deleted my efi partition. And that prevents my computer to start because there is no boot manager. I know that there is no boot manager because when I entered bios configuration there are only 2 boot options...
General Support
Solved Windows boot loader sees two installs of Windows
To cut a long story short I ended up with two installs of Win10 on two partitions of the same drive. I then deleted one of these partitions along with its recovery partition. Now when I boot, the boot manager loads and shows two possible windows...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:51.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums