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  1.    08 May 2017 #11
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    In your earlier post you indicated that you are in bios UEFI.

    These are the instructions for the driver in the release notes:

    To update the firmware using a USB flash drive (for legacy BIOS and UEFI systems):

    1. Open a command prompt and execute the downloaded file with the '-e' switch (for example: SP72533 -e) to extract the contents of the file.

    2. Go to the directory where the extracted files from are saved. The default directory location is C:\SWSetup\SP72533.

    3. Create a bootable USB flash drive from the HGSTUpdate_HpMpc.ima image file using an image-to-USB tool (for example: PassMark ImageUSB).

    4. Boot the newly created USB flash drive in a system with a HGST hard drive you wish to update.


    To boot to the USB click the F9 key repetitively. Then choose the USB as the boot device.
      My ComputerSystem Spec
  2.    08 May 2017 #12
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    Thanks for the detailed explanation -
    SP71484 does not show my computer model
    Performance Advisor does not support my work station

    I do not have a spare USB flash drive, will have to go out and buy one.

    I also have the Legacy Support - disabled
      My ComputerSystem Spec
  3.    08 May 2017 #13
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    If you want to see which HP softpaqs are installed: for example any driver that they offer begins with sp or softpaq.

    Open file explorer
    Click on local disk or C:
    Click on SWSETUP
    This is an incomplete list of the softpaqs if you used a DVD to install them.
    It is a complete list if you used HP support assistant, HP softpaq download manager, or the HP web site to download.
      My ComputerSystem Spec
  4.    08 May 2017 #14
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    when I installed windows 10 it deleted the SWSETUP file. I guess I will have to reinstall Win 8 again and see if I can fix this issue. Thank you so much for all your help. I will mark this topic solved and re-open a new topic if I have issues. Thanks again for your assistance.
      My ComputerSystem Spec
  5.    08 May 2017 #15
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    These are the links for the softpaq download manager: HP SoftPaq Download Manager Release Notes | HP Client Management Solutions
    See if you can get one of these to install. If not then you have two choices for downloads: The HP support assistant or the HP web site: click function + escape keys simultaneously, enter your product number, choose your operating system.

    The instructions also had: image-to-USB tool (for example: PassMark ImageUSB) so you will need to learn how to use it.
      My ComputerSystem Spec
  6.    08 May 2017 #16
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Any chance you have recovery media for your computer? If so you may have the driver on the application DVD.
    Alternatively if you backed up your drive you may still have access to your download folder. If you have it then you may be able to find this download and reinstall it.

    The computer that you are using is a consumer computer. HP has two different lines, one for consumer and one for business. The business notebooks have different software. So you likely are unable to install both the softpaq download manager and the performance advisor



    I just called HP and they reported the following:
    What is critical for this firmware is the bios setting.
    The operating system whether windows 8 or 10 is irrelevant as the firmware instructions remain the same.
    You will install the passmark or similar software on you hard drive.
    The software will make the USB bootable so that the firmware can be installed.

    If you need to download any softpaq you can get to it by the following web site: FTP.HP.COM
    Then click on PUB
    Then scroll to find the softpaq number.
    There are generally three types of files: CVA, HTML and EXE

    So stick with windows 10. There is no advantage /disadvantage of installing this firmware with either operating system. It is dependent on the bios setting. The UEFI bios setting is better for security and for boot times.
      My ComputerSystem Spec
  7.    10 May 2017 #17
    Join Date : May 2016
    FL, USA
    Posts : 148
    Windows 10-Pro 64bit

    Quote Originally Posted by kaltland View Post
    ...Please help I am completely and utterly confused.
    You are confusing the following:
    1. BIOS firmware update
    2. Hard drive firmware update

    #1 has nothing to do with Windows & is not a Windows driver. According to HP, there is no BIOS Update for your model.
    Current BIOS is F.33 Rev.A, Aug 14, 2015
    #2 is almost never needed. Your links says "Hitachi Hard Drive Firmware Update"

    HP just released BIOS updates for many different models, I got mine last week.
    To install a BIOS update, double-click the downloaded file & follow all the instructions.
      My ComputerSystem Spec
  8.    02 Sep 2017 #18
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    Hello all,
    Just as an update to this thread, I never did get this to work and I guess it was a blessing I had to replace the fan in my notebook and noticed that a Seagate hard drive was installed and not the Hitachi (per manual and HP website). I also check on several other parts for my notebook and there were about 5 other parts that showed different part# than what it states on the specification manual.

    Guess I have a Heinz 57 notebook. Pieces of whatever HP had leftover.
      My ComputerSystem Spec
  9.    03 Sep 2017 #19
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Please download and install Speecy so that you know your hardware:

    Speccy by Piriform - Should I Remove It?
      My ComputerSystem Spec
  10.    03 Sep 2017 #20
    Join Date : Nov 2016
    Posts : 33
    Windows 10
    Thread Starter

    Thank you very much. It does show Seagate.

    Click image for larger version. 

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Views:	16 
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    Lesson learned. Don't go by what the manual/website states, look for yourself. LOL
      My ComputerSystem Spec

 
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