Problem formating pc with Windows 10 OEM DVD, stuck at windows logo

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  1. Posts : 9
    Windows 7 Professional
    Thread Starter
       #11

    I don't know if my BIOS are the latest. Probably not since I never updated it. I can get access to another PC at some point within the week.
      My Computer


  2. Posts : 14,597
    Windows 10 IoT
       #12

    Get prepared for when you get access. Have a 8 gig or bigger thumb drive handy, and other external media big enough to save an ISO. Then use the MCT to create a bootable install thumb drive. I'd download an ISO too just for backup. Download the latest BIOS too, if you think that's an issue. Flashing the BIOS would be the last thing I would do. Download the instructions, print them out if you can. Be warned If you mess up flashing your BIOS you will no doubt end up with a nice big paper weight or door stop. Updating the BIOS is not the same thing as updating a driver. If it goes wrong bad things can happen.
      My Computer


  3. Posts : 1,524
    Windows 10 Pro (32-bit) 16299.15
       #13

    stois said:
    In general, all of them report the same error: service failed to start due to the following error: A device attached to the system is not functioning.
    Are there any devices which you could temporarily disable in your BIOS, or disconnect to get it setup? For instance I know some machines need Bluetooth to be disabled and people have to setup with a wired keyboard and mouse. Obviously you can't disconnect everything though - for instance you probably need some form of display.
      My Computer


  4. Posts : 9
    Windows 7 Professional
    Thread Starter
       #14

    @ alphanumeric
    Thank you for your suggestions. If I understand correctly, you are suggesting that I don't use the Windows 10 DVD I bought and instead download a new ISO from Microsoft and use MCT to create a bootable usb? If this is the case:
    a) Do you suspect the issue I am facing might be due to the Windows 10 OEM DVD?
    b) If I go ahead with this, will the product key for the Windows 10 OEM I bought work with the one I will download and burn to a usb and use to format the PC?

    @ DavidY
    I disabled the floppy drive from BIOS, I don't know if I can or there is something else to disable. I don't see anything that refers to Bluetooth in BIOS or Device Manager. In general, I don't know how to troubleshoot this error. I tried looking in Event Viewer for the events reported by the antivirus and anti-spyware programs just in case it said anything more as to what is this device that causes issues but I couldn't find anything.
      My Computer


  5. Posts : 14,597
    Windows 10 IoT
       #15

    I honestly don't know what the issue is. Having alternate install media can't hurt. Even trying to install by another method may work, like installing via USB instead of optical media. It's always nice to have options. Your key should work without issue. The MCT ISO will look for and use OEM embedded keys, so manually entering an OEM key shouldn't be an issue. I would unplug anything not needed for the PC to POST. Unplug any USB devices other than your keyboard and mouse. Unplug any USB printers, all in ones, scanners etc. If you can connect it with a wired connection instead of WIFI I would do that too, if it isn't already using Ethernet. Also check you current DVD to make sure it isn't scratched or has smudges fingerprints etc on it. You might even want to set your BIOS to fail safe defaults.
      My Computer


 

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