1.    24 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 3
    Windows 10

    Upgrading to SSD in Dell, win8.1 instead of win10 media given


    Hello!

    I'm attempting to upgrade my wife's Dell Inspiron from a HDD to a SSD. I got online and found the service tag and got to the point of downloading the recovery media from Dell's website, but even though it lists Windows 10 on her Express Tage support page, the recovery media is Windows 8.1 (thats probably what it was when it was made?).

    How do I get Windows 10 recovery media from Dell instead of 8.1?

    We don't have anything important on the computer that isn't backed up. I have a Windows 10 disk, but it's my OS on my gaming computer and don't want to lose it.

    Thoughts?
      My ComputerSystem Spec
  2.    24 Apr 2017 #2
    Join Date : Jul 2015
    Posts : 9,397
    Windows 10 Pro

    Connect both the drives and clone the HDD to the SSD using a program like Macrium Reflect Free or MiniTool Partition Wizard:
    Macrium Reflect Free | Macrium Software
    Best Free Partition Manager for Windows | MiniTool Partition Free

    or connect the SSD only, leave the HDD disconnected, then clean install Windows 10 by booting from a Windows 10 USB flash drive or DVD created with the Media Creation Tool:
    Download Windows 10

    If you do the clean install, once the OS is on the SSD and it is booting from the SSD only connected, then you can reconnect the HDD as a second drive if you want to.
      My ComputerSystem Spec
  3.    24 Apr 2017 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,512
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by hondajt View Post
    How do I get Windows 10 recovery media from Dell instead of 8.1?
    You don't. There is none. Things changed from 8 to 10 and now you do a factory reset using a recovery drive that you can make for yourself (or Windows' 'Reset this PC' function). Make a Recovery Drive, tick the 'include system files' and it will include the OEM customisations too. Here's Dell's instructions...

    This Article Provides Information on how to Create a Recovery Drive or Disc for Your Dell Factory Image.
    http://www.dell.com/support/article/...mputer?lang=EN
      My ComputersSystem Spec
  4.    24 Apr 2017 #4
    Join Date : Jul 2015
    Posts : 9,397
    Windows 10 Pro

    And the recovery drive created with @Bree's method will also contain any hardware drivers specific to that computer that might be needed.
      My ComputerSystem Spec
  5.    27 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Bree View Post
    You don't. There is none. Things changed from 8 to 10 and now you do a factory reset using a recovery drive that you can make for yourself (or Windows' 'Reset this PC' function). Make a Recovery Drive, tick the 'include system files' and it will include the OEM customisations too. Here's Dell's instructions...


    http://www.dell.com/support/article/...mputer?lang=EN
    When I use that, is only provides Windows 81. recovery media, not windows 10.
      My ComputerSystem Spec
  6.    27 Apr 2017 #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,512
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by hondajt View Post
    When I use that, is only provides Windows 81. recovery media, not windows 10.
    That doesn't make sense. A Windows 10 recovery drive does not make 8.1 media. Are you sure you are running windows 10 and using the correct steps to create a recovery drive? This tutorial shows you how...
    Create Recovery Drive in Windows 10
      My ComputersSystem Spec
  7.    27 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 3
    Windows 10
    Thread Starter

    The computer originally must have come with 8.1, and feels website says it only provides the original os. Is there a way to do it without providing the dell service code?
      My ComputerSystem Spec
  8.    28 Apr 2017 #8
    Join Date : Jul 2015
    Posts : 9,397
    Windows 10 Pro

    Quote Originally Posted by hondajt View Post
    The computer originally must have come with 8.1, and feels website says it only provides the original os. Is there a way to do it without providing the dell service code?
    Is there a way to do what without providing the dell service code?
      My ComputerSystem Spec

 


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