Windows 10: Unable to Factory Reset Sager NP9377 Win 10

  1.    13 Apr 2017 #1

    Unable to Factory Reset Sager NP9377 Win 10

    I am selling my Sager NP9377 Laptop, but unable to do a factory reset. It came with Windows 8, but I have since upgraded to 10. It keeps giving error when I try to do factory reset. I do not have any Win 10 discs... What can I do? Please help and thoughts appreciated!! :)

    Please please help... I sold this laptop on ebay and need to get it ready for shipping to customer...
    Last edited by Skeet1983; 13 Apr 2017 at 21:01.
      My ComputerSystem Spec

  2.    13 Apr 2017 #2


    Do you want to reset to Windows 8?

    What error are you getting?

    A factory reset restores the software to the same state in which the manufacturer configured it before selling the PC, Windows 8, in this case.

    If you installed Windows 10, you can do a clean install of its latest version. After doing so, visit the manufacturer’s support Website to download and install any needed drivers or software.

    Your Windows 10 license is still good after a clean reinstallation
      My ComputerSystem Spec

  3.    13 Apr 2017 #3

    Ok, here is where I am at:

    I am selling this laptop on ebay. I did a Windows 10 reset, but now I am unable to delete the "Windows.old" directory. I was able to delete most files in it, but not all. Directory/Folder is now about 4MB in size. Laptop already sold, I am just now trying to get it ready for shipping. Help appreciated on all this :)
      My ComputerSystem Spec

  4.   My ComputerSystem Spec


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