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#1
Refresh/reset Win10, stuck in boot loop
Preface- this is a laptop of a computer illiterate friend. Knowing win10 had a built in tool to do a clean install, I offered to run it for her. Alas, I am apparently not as literate as I'd like to think.
The computer in question is an Acer Cloudbook AO1-431-C8G8. It came with Windows 10 installed on it. 2GB DDR3 L memory, and eMMC 32GB hard drive space. (I am prepared to use it as a frisbee at this point.)
She had been locked out(someone else had put a password on it and did God knows what else to this thing), so I shift+restarted and opted to do a fresh install, delete all extraneous data, etc etc(as per her request- she didn't want to deal with whatever might have happened to it). The computer began jumping through the process, the display reads "Installing Windows, Your PC will restart several times. Sit back and relax." then it reads a percentage and below that is the configuration percentage.
It has gotten to 64-66%, hangs out there for awhile, then jumps to 86%, then 89%, then abruptly restarts, and goes right back to somewhere between 64 and 66%, and the cycle repeated. I'm not sure how to break the loop. Attempting to restart by holding down the power button turns off the display(it seems to actually turn off), then upon turning back on, continues this cycle.
I can get to the CMD prompt, but as I'm booting using the operating system on the computer itself, I'm not sure where to go from here. All the guides I have found seem to involve being able to get to the start menu, which obviously isn't available because I can't stop the boot loop, much less attempt to log in. Help?
Last edited by cakurt; 05 Apr 2017 at 03:11.