1.    18 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 3
    Windows 10

    Windows cannot complete installation


    Hi,

    I've getting this error after completing setup of Windows 10 (education edition) can anyone help?

    I've tried the mmc and msoobe fixes but they are not helping. MMC results in error message Class not registered and msobe does not do anything, just goes to a new line in command prompt and awaits a new command.

    Windows has been downloaded using the media creation tool and created a usb flash drive using rufus.

    I have turned on boot logging and that tells me that dxgkrnl.sys isn't getting loaded so maybe that is the issue.

    I've got a HDD and an SSD and tried installing Windows on both but get the same error. I've also tried creating USB flash drives using two different USBs to no avail.

    I've been talking over on Tom's Hardware about this too and tried a different Windows MediaCrationTool.exe but that doesn't seem to have helped either.

    Thanks!
      My ComputerSystem Spec
  2.    18 Mar 2017 #2
    Join Date : Jul 2015
    Posts : 9,329
    Windows 10 Pro

    I would start by removing the video card and try installing with on board graphics only first.
      My ComputerSystem Spec
  3.    18 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 3
    Windows 10
    Thread Starter

    OK tried that and still getting the same error message. Shall I remove the ram and try? Ignore that forgot you couldn't boot without it. I've also updated the BIOS to the latest version as well.
    Last edited by jamiet440; 18 Mar 2017 at 12:56. Reason: spelling and being dumb
      My ComputerSystem Spec
  4.    18 Mar 2017 #4
    Join Date : Jul 2015
    Posts : 9,329
    Windows 10 Pro

    You might want to try my method in this thread:
    Trying to do a clean install

    Running Windows setup from inside Kyhi's recovery tools sometimes work when other methods won't.
      My ComputerSystem Spec
  5.    18 Mar 2017 #5
    Join Date : Mar 2017
    Posts : 3
    Windows 10
    Thread Starter

    I managed to get Windows to boot and I think it was the ISO file I was using and most likely the MediaCreationToolRetail.exe. Here's what I did:
    1. Obtained the MediaCreationTool.exe from here https://www.microsoft.com/en-gb/soft...load/windows10 (originally I got the MediaCreationToolRetial.exe from https://www.microsoft.com/en-gb/soft...demicwindows10 which is used for Windows Education version which is what I have, this did not work though)
    2. Deleted the old Windows.iso file I had created with the MediaCreationToolRetail.exe
    3. Created a brand new Windows.iso file using MediaCreationTool.exe
    4. Loaded the new ISO file onto my USB stick using Rufus
    5. Selected my language, Windows 10 and "Both" as the architecture
    6. Booted to the USB stick on my new PC
    7. Followed install instructions

    I had used the MediaCreationTool.exe (not MediaCreationToolRetail.exe) to download an ISO before but when asked where to save the file I selected the old Windows.iso (created from the MediaCreationToolRetail.exe) and overwrote it. This still gave me the error message which made me think that something may have happened during the overwrite process.

    TL;DR Use MediaCreationTool.exe not MediaCreationToolRetail.exe to create a Windows.iso and don't overwrite an old, possibly corrupt ISO file.

    Thanks for all your help. I hope others will read this and not spend the hours I have trying to fix it!
      My ComputerSystem Spec

 


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