Windows 10: Computer freezes on login and restarts.

  1.    06 Jul 2015 #1

    Computer freezes on login and restarts.

    So yesterday I installed Windows 10 on my computer via Windows update. (First went here Home page - Windows Insider Program and followed the steps)
    It installed normally, after it was done I got the login screen.

    I typed my password and pressed "next" but my computer just froze and restarted and kept doing it.

    I tried to find information about this on the internet but couldn't find anything.
    Anyone else experienced this?

    I re-installed Windows 7 today, will probably try Windows 10 later, but not currently.

    Sorry if this is not the right forum, but I think it should be?
      My ComputerSystem Spec

  2.    17 Aug 2015 #2

    I have the same problem with Windows 10 as you describe.
    Did you solve it?
      My ComputerSystem Spec

  3.    17 Aug 2015 #3

    ArtMurphy said: View Post
    I have the same problem with Windows 10 as you describe.
    Did you solve it?
    I ended up un-installing it since I couldn't figure out how to solve it.

    But the day Windows 10 got 'officially' released, I didn't have any problems.
      My ComputerSystem Spec

  4.    17 Aug 2015 #4

    There must be some insidious problem with Win 10 that MS isn't admitting to (surprise!). I installed Win10 on my desktop days ago and then, suddenly yesterday, when I booted into it, I got the dreaded "black screen" problem. Of course, I tried Startup Repair, and (of course) the stupid repair tool said it couldn't repair my machine! Ended up restoring it from an image backup I made last week.
      My ComputerSystem Spec

  5.    17 Aug 2015 #5

    How to unfreeze frozen Windows 10: A secondary (+ tertiary) education

    Before coming here to, I first sought help from Microsoft for my frozen Win 10 problem. A number of help buttons on their official site looked promising but every one ended with a "page unavailable" link.
    When I finally found a page offering help with Win 10 installation problems I discovered I needed a Microsoft account before they would help me. In creating a Microsoft account I set up a password which was accepted, but minutes later, when I then attempted to login, I was told the password was incorrect.
    After several unsuccessful login attempts I was prevented from any further login attempts and instead was prompted to supply an email address different from the one I normally used where I would receive an instructional email telling me how to access my Microsoft account.
    The instructional email was a request for information, especially details of recent email activity. Until Microsoft was satisfied with my information I would be unable to access my account -- and the help that was promised.
    In short, they do not believe I am me
    Twice in 24 hours I have been told the information I supplied was not enough to satisfy Microsoft security concerns.
    So my effort to simply get Win 10 to unfreeze now has me locked out of Microsoft help as well.
    Quite aside from issues with Windows 10 itself, Microsoft's entire Win 10 support structure seems incomplete and ill-prepared.
    After all the OS rollouts they have done they have apparently learned next to nothing about how to do it well.
    Think I'll do a clean Win 7 install from CD and try to upgrade to 10 from there.
      My ComputerSystem Spec

  6.    18 Aug 2015 #6

    I don't know what information about your e-mails Microsoft believes would not be enough or right or whatever. When I have such problem I usually provide incorrect information until it works. Yeah, not ideal, but it is not my fault that some companies don't believe my last name only has three signs. Then I provide another, longer name and that is it.

    Btw: When you are speaking about e-mail activity, which you get asked about, be careful not to disclose sensitive information to a spammer.
      My ComputerSystem Spec


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