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  1.    26 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 10
    Windows 10

    Reset Windows with Older Recovery Partition


    I purchased a Lenovo L440 with Windows 8.1 and a license for Office 2013 (it came preinstalled, no separate key). I upgraded to Windows 10 when that came available. Now I need to perform a full reset (refresh isn't good enough).

    Unfortunately, doing a reset as is means I'm getting a fresh install of Windows 10 but that doesn't include the copy of Office 2013 or any of the other Lenovo software that originally came with the computer (blessing?).

    a) Is there a way to at least get back Office 2013 and activate it somehow?

    b) When I upgraded to Windows 10 it created its own recovery partition but the original Lenovo OEM Windows 8.1 partition wasn't deleted. Is there a way to get computer to reset using that recovery partition instead? At least then it would create a fresh install with those factory settings then I can upgrade everything from there.

    Edit / Updates: Reason for reset is to deal with malware. Refresh could leave it behind.

    Here's image of what partitions look like. Ignore Disk 2. That's a usb.
    Attached Thumbnails Attached Thumbnails partitions.png  
    Last edited by please55; 26 Feb 2017 at 12:48.
      My ComputerSystem Spec
  2.    26 Feb 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    There's the Windows Reset that reinstalls Win10 but there should be a choice on maybe the F12 key menu at initial bootup to set it back to Factory Restore, same as when it shipped. I've had to do a few.

    I don't know if the dealer installed Office or not, none of my new ones came with Office from the manufacturer.

    I use ShowKeyPlus to get the Windows key/s [posted on this forum] but maybe the free Belarc Advisor can give up the Office key. There are some paid-for programs available that can do it.
    Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more.
      My ComputerSystem Spec
  3.    26 Feb 2017 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by please55 View Post
    Now I need to perform a full reset (refresh isn't good enough)
    Welcome to TenForums @please55

    Why do you feel you need to do a reset? If you have problems an in-place repair install may be a better fix. You can keep all your files and installed apps that way.

    This tutorial will show you how to do a repair install of Windows 10 by performing an in-place upgrade without losing anything.
    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec
  4.    26 Feb 2017 #4
    Join Date : Jul 2015
    Posts : 9,344
    Windows 10 Pro
      My ComputerSystem Spec
  5.    26 Feb 2017 #5
    Join Date : Feb 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    There's the Windows Reset that reinstalls Win10 but there should be a choice on maybe the F12 key menu at initial bootup to set it back to Factory Restore, same as when it shipped. I've had to do a few.
    I don't know if the dealer installed Office or not, none of my new ones came with Office from the manufacturer.
    I use ShowKeyPlus to get the Windows key/s [posted on this forum] but maybe the free Belarc Advisor can give up the Office key. There are some paid-for programs available that can do it.Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more.
    When I reboot and get to the recovery options via F11, the reset is still to the Windows 10 reset. I don't see an option to reset to the original factory settings (Windows 8.1). There's the typical troubleshooting option and reset/refresh but those are linked to Windows 10.

    As per the image the Lenovo Partition is still there. Windows 10 is refreshing/resting to the recovery partition it created when I upgraded. Is there a way to set it to recover using the Lenovo recovery partition instead? Or Can I extract that recovery somehow?

    I'll try Office key software you linked. Since the computer came with Office 2013 preinstalled, I don't have installation software. Would linking Office to an online account do the trick? Do you know if it would prompt to download office if I log in with that account after a reset?

    Quote Originally Posted by Bree View Post
    Welcome to TenForums @please55
    Why do you feel you need to do a reset? If you have problems an in-place repair install may be a better fix. You can keep all your files and installed apps that way.
    Repair Install Windows 10 with an In-place Upgrade
    Dealing with malware that might stick around if I do a refresh.


    Quote Originally Posted by NavyLCDR View Post
    Do you have onekey recovery?
    No. This model doesn't come with that.
    Last edited by please55; 26 Feb 2017 at 13:41.
      My ComputerSystem Spec
  6.    26 Feb 2017 #6
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    It's simpler and quicker to download the free win10 ISO boot from it and do a clean install
      My ComputerSystem Spec
  7.    26 Feb 2017 #7
    Join Date : Feb 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by Samuria View Post
    It's simpler and quicker to download the free win10 ISO boot from it and do a clean install
    I don't mind doing a clean install @Samuria. However a clean install will not come with Office 2013. I don't know where to get that office software as a download. Office 2013 came in pre-installed, hence I don't have a key for it either. That's the main dilemma atm.
      My ComputerSystem Spec
  8.    26 Feb 2017 #8
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by please55 View Post
    However a clean install will not come with Office 2013. I don't know where to get that office software as a download. Office 2013 came in pre-installed, hence I don't have a key for it either. That's the main dilemma atm.
    Clear out the Malware then, Rkill, AdwCleaner and Malwarebytes should help.

    Alternatively... this tool is NOT a Microsoft product, but the ISOs it downloads are.
    This tool allows an easy and comfortable way to download genuine Windows 7, Windows 8.1 and Windows 10 disk images (ISO) directly from Microsoft's servers, as well as Office 2007, Office 2010, Office 2013, Office 2016, and Office 2011 for Mac.
    Microsoft Windows and Office ISO Download Tool

    Recent TenForum topic: Microsoft office 2013 licence key

    Whatever route you choose, it would be a good idea to make an image of your system first. That means you can go back and try again if it doesn't work.
    Macrium Reflect - Backup and Restore
    System Image - Create in Windows 10
      My ComputersSystem Spec
  9.    27 Feb 2017 #9

    Quote Originally Posted by please55 View Post

    I'll try Office key software you linked. Since the computer came with Office 2013 preinstalled, I don't have installation software. Would linking Office to an online account do the trick? Do you know if it would prompt to download office if I log in with that account after a reset?
    There isn't any software that can retrieve the Office 2013 key - since that version of Office, MS has embedded it into the highly encrypted Software Licensing database (tokens.dat) (Click-to-run versions does have the key(unencrypted) in the registry but those are not widely used AFAIK, perhaps just Insiders?)

    Those apps. that report the key will report the default installation key (which can't be activated ) - you will see in ADT, it only shows the partial key for Office 2013 (that is all that MS is prepared to let us have)

    Are you sure it was not a trial version that expired? - not sure how long the trial version lasts before nagging - my full retail nags from day one.
      My ComputerSystem Spec
  10.    27 Feb 2017 #10
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Superfly View Post
    There isn't any software that can retrieve the Office 2013 key...
    Thanks for that info. Cleaning out the malware would seem to be @please55's only practical solution then.
      My ComputersSystem Spec

 
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