Acer Recovery Management - Recovery Windows to Factory settings Solved

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  1.    26 Feb 2017 #11

    The Windows 8 ISO is not specific to Acer.

    However, with your Serial Number, Model, etc. of your laptop, you can look for the drivers at the Acer website:

    Download Drivers and Manuals | Acer Official Site

    The apps may be in the Apps Store.
      My ComputerSystem Spec

  2.    26 Feb 2017 #12

    Yes, that's maybe true, that you can find the drivers on Acer's page, but still you don't have the preinstalled apps and OEM information from the factory configuration. :/
      My ComputerSystem Spec

  3.    26 Feb 2017 #13

    ...the preinstalled apps and OEM information from the factory configuration
    To get these, you need to purchase the Reccovery CDs from Acer, or, you can try Post #9 and see if you can access the Recovery partition.

    The best option, IMO, is to purchase the Recovery CD from Acer. You can keep the CD for any future issue, if one were to occur.
      My ComputerSystem Spec

  4.    27 Feb 2017 #14

    Maybe I'll try the post #9, because as you said. The recovery DVD is charged. When I wanted a recovery DVD few years ago, it was free and now it's charged :/. But thank you for your support.
      My ComputerSystem Spec

  5.    27 Feb 2017 #15

    Open command prompt (admin) and type:
    list disk
    select disk 0
    list partition
    reagent /info

    post a pic of cmd window...

    We need to find the Original Windows 8 Recovery Tools and the Factory Recovery Image's
      My ComputerSystem Spec

  6.    27 Feb 2017 #16

    Here's the screenshot
    Attached Thumbnails Attached Thumbnails Bez názvu.png  
      My ComputerSystem Spec

  7.    27 Feb 2017 #17


    You are in excellent hands receiving help from Kyhi!!!

    Kyhi is very knowledgeable on the use of Windows Recovery Environment (Windows RE) and Windows Preinstallation Environment (Windows PE).

    Windows PE | RE has tools for manual system recovery and image based recovery.
      My ComputerSystem Spec

  8.    27 Feb 2017 #18

    From what I can tell - this does not look like it was a windows 8 to windows 10 upgrade...

    What is your current OS?? and what was the factory OS ???

    But try this from cmd prompt (admin)

    select disk 0
    select partition 5
    assign letter=R

    Post pic of "R:" contents and sub folders
    looking for install.wim or install.swm(s)
      My ComputerSystem Spec

  9.    27 Feb 2017 #19

    Yes, beacuse as I said. I tried to install Windows 8.1 ISO when it wanted installation media from Alt + F10 key. The original factory it should be Windows 8 or 8.1 I'm not sure.

    Here's the file list:

    Folder PATH listing for volume Push Button Reset
    Volume serial number is 64BE-361A
    │   Flag.log
    │   ImageInfo.dat
    │   LPCD_1.dat
    │   LPCD_2.dat
    │   LPCD_3.dat
    │   NAPP.DAT
    │   Napp7.log
    │   RCD.DAT
    │   Restore.dat
    │   SystemCD.dat
    │       LAN_DownloadP1.log
    │       LAN_DownloadP3.log
    │   │   DONOTREPLACE.txt
    │   │   install.wim
    │   │   ReCreatePartition.txt
    │   │   ResetConfig.xml
    │   │   ResetConfig_SAMPLE.xml
    │   │   
    │   └───OEM
    │       │   BasicReset_AfterImageApply.cmd
    │       │   BasicReset_BeforeImageApply.cmd
    │       │   EnvVar.cmd
    │       │   FactoryReset_AfterDiskFormat.cmd
    │       │   FactoryReset_AfterImageApply.cmd
    │       │   ReBuildSSD.exe
    │       │   
    │       ├───NAPP
    │       │       Flag.log
    │       │       ImageInfo.dat
    │       │       LPCD_1.dat
    │       │       LPCD_2.dat
    │       │       LPCD_3.dat
    │       │       NAPP.DAT
    │       │       Napp7.log
    │       │       PBR.dat
    │       │       RCD.DAT
    │       │       Restore.dat
    │       │       SystemCD.dat
    │       │       SYSTEMCD_VERSION.DAT
    │       │       
    │       └───OBR
    │           │   CopyEFI_byOEM.cmd
    │           │   Lang.XML
    │           │   modifybcdtoPBR.cmd
    │           │   modifybcdtoWinRE.cmd
    │           │   OBRSetTool_amd64.exe
    │           │   OBRSetTool_X86.exe
    │           │   v1.0.0.4
    │           │   
    │           └───Log
    │                   modifybcdLog.log
    │                   OBRSetTool.log
        │   AppendSystemToPBRImage.cmd
        │   ApplyImageToOS.cmd
        │   configuration_file.ini
        │   DumpDiskPart.log
        │   DumpDiskPart_NAPP2P_END.log
        │   DumpDiskPart_NAPP3P_END.log
        │   DumpDiskPart_NAPP3P_Init.log
        │   DumpFileList.log
        │   InfoDataBackup.cmd
      My ComputerSystem Spec

  10.    27 Feb 2017 #20

    Reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition5\RecoveryImage /index 1

    reagentc /info

    you should now see a recovery image and index registered
      My ComputerSystem Spec

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