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  1.    05 Feb 2017 #11
    Join Date : Jul 2015
    Posts : 9,418
    Windows 10 Pro

    Quote Originally Posted by rshalev View Post
    hello to all of you who replied to my thread. Thank you very much, it is appreciated.
    I did try to create a new fresh install from a usb device where i had my windows 10 pro installation files. It all went well at the start, the pc detected the usb device, and booted from there. Them it asked for the product key which i entered and that too went well. It started to work on the installation and a few second later it just came back with an error message that windows cannot be installed... Have no idea what the problem is???. Tried a couple more times with the same results.... Could be that my processor is not compatible with windows 10 pro even though it is listed as an 64 bit processor???

    Thanks again.
    What was the state of the HDD you were trying to install it to? Did it have the old partitions on it? Did you delete all the partitions and select the unallocated space to install to?
      My ComputerSystem Spec
  2.    05 Feb 2017 #12
    Join Date : Jan 2017
    Turku
    Posts : 1,787
    Windows 10 Pro IP Build 16299.19 (Branch: RS3 Release)

    Did you ever get to THIS screen?

    Did you press Custom?

    Did you make sure you removed all partitions on THIS screen before continuing?

    Windows 10 - Clean Install
      My ComputersSystem Spec
  3.    06 Feb 2017 #13
    Join Date : Feb 2017
    Posts : 6
    Windows 10 Professional 62 bit
    Thread Starter

    Well, I removed all the partitions from the main C drive.
    I backed up the True Crypt file to a portable hard drive.
    There is plenty of room on the C drive (about 320GB).

    I tried again to install the Windows 10 file using a USB device,
    I started windows and interrupted the normal startup in order to boot from the USB…

    It all went well, is started to boot from the USB device and then it stopped, this message popped up on the screen:

    “Windows could not collect information for [OSImage] since the specified image file [install.wim] does not exist followed by only one option [ OK] and that terminated the install attempt..

    I do not understand what just happened..

    Can anyone please explain this to me??

    Thank you very much

    Rami
      My ComputerSystem Spec
  4.    06 Feb 2017 #14
    Join Date : Jan 2017
    Turku
    Posts : 1,787
    Windows 10 Pro IP Build 16299.19 (Branch: RS3 Release)

    Try to boot from a different USB port. It seems Windows does not have the required USB drivers to read from that particular USB port.
      My ComputersSystem Spec
  5.    06 Feb 2017 #15
    Join Date : Feb 2017
    Posts : 6
    Windows 10 Professional 62 bit
    Thread Starter

    Thamks


    Thanks for your continues help,

    I'll try that and will report on results..

    Is that what those error messages mean (no support for that USB port?)?



    Quote Originally Posted by slicendice View Post
    Try to boot from a different USB port. It seems Windows does not have the required USB drivers to read from that particular USB port.
      My ComputerSystem Spec
  6.    06 Feb 2017 #16
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    It must be kept in mind that usually the BIOS has built-in support for USB 2.0 but not for USB 3.0, has to wait the the Operating System to load drivers to get USB 3.0 working.
      My ComputerSystem Spec
  7.    07 Feb 2017 #17
    Join Date : Jan 2017
    Turku
    Posts : 1,787
    Windows 10 Pro IP Build 16299.19 (Branch: RS3 Release)

    Quote Originally Posted by rshalev View Post
    Is that what those error messages mean (no support for that USB port?)?
    Yes, as Berton said. Windows may not have that particular driver for the that particular USB chipset and therefore can not find the device that contains your install.wim file.
    Quote Originally Posted by Berton View Post
    It must be kept in mind that usually the BIOS has built-in support for USB 2.0 but not for USB 3.0, has to wait the the Operating System to load drivers to get USB 3.0 working.
    Yes, rshaslev should try to boot from a USB2.0 port. Try all ports one by one until you find a port that enables Windows setup to read the files on the USB-stick.
      My ComputersSystem Spec
  8.    08 Feb 2017 #18
    Join Date : Feb 2017
    Posts : 6
    Windows 10 Professional 62 bit
    Thread Starter

    Hello to all of you and than you very much for your contributions and help with this issue of mine. First I'll try to answer a few questions that were raised...
    1. I bought this additional Windows 10 pro software since I purchased a Lenovo laptop that came with Windows 7 pro (64 bit) and I wanted to upgrade to Windows 10 pro. This was done and went well.
    2. I did try to transfer the installation file to a DVD disk and install by booting from the optical device - did not work.
    3. Also transferred the installation file to a USB device, tried to install from it. I started OK, asked for windows Key and after that it came back with the error message that i mentioned in one of my entries.
    4. One of you suggested to use a different USB port, I tried that too with several port, still no luck.

    Besides the laptop that I mentioned above, I have another PC that is running on Windows 10 64 bit. and this laptop that I'm trying to upgrade to 64 bit.

    Any additional suggestions or ideas on how to get it to work on 64 bit would be greatly appreciated, i'm willing to try anything...

    Thank you very much to all of you.

    Rami


      My ComputerSystem Spec
  9.    08 Feb 2017 #19
    Join Date : Feb 2017
    Posts : 6
    Windows 10 Professional 62 bit
    Thread Starter

    Regarding "Besides the laptop that I mentioned above, I have another PC that is running on Windows 10 64 bit. and this laptop that I'm trying to upgrade to 64 bit. It was supposed to read ... "and this PC I'm trying to upgrade to 64 bit"...
    Thanks
      My ComputerSystem Spec

 
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