Reset Win10: unable to reset?


  1. Posts : 57
    Windows 10
       #1

    Reset Win10: unable to reset?


    We have an older computer that we are trying to reset windows 10 on so we can give it to a friend.
    But when we try to reset it, we get a windows that says "unable to reset".
    How can we reset windows 10?
      My Computer

  2. NavyLCDR's Avatar
    Posts : 15,805
    Windows 10 Pro
       #2

    Why not wipe the hard drive and do a clean install?
      My Computer


  3. Posts : 57
    Windows 10
    Thread Starter
       #3

    I don't have install disks, it was upgraded during the free period.
    It is on a Surface Pro 2 (not that it matters)
      My Computer

  4. NavyLCDR's Avatar
    Posts : 15,805
    Windows 10 Pro
       #4

    You can download the Windows 10 installation ISO file:
    Windows 10 ISO Download

    Then make a USB flash drive to boot the Surface Pro 2 from:
    USB Flash Drive - Create to Install Windows 10

    Clean install tutorial:
    Windows 10 - Clean Install

    Normally when the built-in reset fails it's because the files required have gotten corrupted or are missing.
      My Computer

  5. NavyLCDR's Avatar
    Posts : 15,805
    Windows 10 Pro
       #5

    And you might want to have this download saved on a USB drive too:
    Microsoft - Surface Pro 2 download
      My Computer


  6. Posts : 57
    Windows 10
    Thread Starter
       #6

    Thank you! :)
      My Computer


 

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