1.    17 Jan 2017 #1
    Join Date : Sep 2015
    Posts : 26
    Windows 10

    Reset Win10: unable to reset?


    We have an older computer that we are trying to reset windows 10 on so we can give it to a friend.
    But when we try to reset it, we get a windows that says "unable to reset".
    How can we reset windows 10?
      My ComputerSystem Spec
  2.    17 Jan 2017 #2
    Join Date : Jul 2015
    Posts : 9,416
    Windows 10 Pro

    Why not wipe the hard drive and do a clean install?
      My ComputerSystem Spec
  3.    17 Jan 2017 #3
    Join Date : Sep 2015
    Posts : 26
    Windows 10
    Thread Starter

    I don't have install disks, it was upgraded during the free period.
    It is on a Surface Pro 2 (not that it matters)
      My ComputerSystem Spec
  4.    17 Jan 2017 #4
    Join Date : Jul 2015
    Posts : 9,416
    Windows 10 Pro

    You can download the Windows 10 installation ISO file:
    Windows 10 ISO Download

    Then make a USB flash drive to boot the Surface Pro 2 from:
    USB Flash Drive - Create to Install Windows 10

    Clean install tutorial:
    Windows 10 - Clean Install

    Normally when the built-in reset fails it's because the files required have gotten corrupted or are missing.
      My ComputerSystem Spec
  5.    17 Jan 2017 #5
    Join Date : Jul 2015
    Posts : 9,416
    Windows 10 Pro

    And you might want to have this download saved on a USB drive too:
    Microsoft - Surface Pro 2 download
      My ComputerSystem Spec
  6.    17 Jan 2017 #6
    Join Date : Sep 2015
    Posts : 26
    Windows 10
    Thread Starter

    Thank you!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Stuck restarting after failed factory reset, reset still not working
Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't...
Installation and Upgrade
Unable to reset or recover Windows 10 using bootable USB drive
Hello! I initially had Windows 7 on my Toshiba Satellite laptop. I tried to factory restore, but the original partition with the manufacturer files was missing. I decided to upgrade to Windows 10 for free, as I had an activated Widows 7 OS. The...
Installation and Upgrade
Unable to reset windows
Everytime i click reset windows it restarts does the load (48% etc) then it says 'unable to update' and the reset fails and just goes back to how my laptop was before. 32323 Can anyone help ?
Installation and Upgrade
Solved Unable to reset PIN code for login,
Yesterday, I got a problem with a key being phantom pressed, which is fixed. This leads into my problem. The phantom presses made my PIN code invalid because it incorrectly entered it too many times, and now I can't login with a PIN. Is there any...
User Accounts and Family Safety
Reset win10 login pin
Is it possible to reset the windows 10 login pin if you've forgotten what it was? I managed to get it changed (after *much* trial and error), but it appears to require the old pin to change the pin -- even if you know the password. That's just...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:43.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums