This is my first post, so I'd like to say hi first .
I am on a mission to upgrade my partner's Acer E5-511 from Win 8.1 to Win 10.
I have tried to do it approx. 4 times now. I am very close to giving up, but I know there are people out the, who managed to upgrade those bloody acers (not a huge fan, sorry) to Win 10 successfully and I hope to find help on this forum.
The idea was to do a clean Win 8.1 install - which I completed with no issues. Once Win 8.1 was clean-installed (all disks/partitions formatted, all files gone), I attempted to upgrade to Win 10. The whole process was going smoothly; computer downloaded all files an attempted installation of Win 10. On one of the restarts - the screen froze on "acer explore beyond limits".
That was about the time I started using my own laptop and researched possible solutions.
I have tried updating Win 8.1 to the newest version, before upgrading - but two upgrades didn't go through. I never wrote down those numbers (now I know, it would have been helpful today).
I have tried and I believe I updated BIOS to the never version.
I installed older VGA driver, as per one of the forum advisers.
I turned off Fast Startup, to resolve freezing issue, but this changed nothing.
I have run out of ideas at this point.
I have got a USB drive with Win 10 on it - my plan is to upgrade Win 8.1 to Win 10 and then perform a clean install of Win 10.
My Win 10 upgrade goes as far as:
- checking if system & hardware compatible
- downloading and loading installer
- performing 1 reboot during the process of what I think is an install
- and then, when it does actually feel we're nearly there - the computer freezes always on "acer explore beyond limits" screen. No loading the page indicator, nothing. Just black screen with a logo.
- after last attempt I saw 1st error message (this has not displayed before) - We couldn't install Windows 10. 0xc1900101 - 0x40019 The installation failed in the SECOND_BOOT phase with an error during OOBE operation.
When I force-stop the laptop and reboot - pressing F4 allows troubleshooting and it shows option on the very top "Continue to Win 10". If selected, it will bring me back to frozen screen after reboot. When I select advanced options, it won't let me use safe mode either (tried both - with and without network access). The only option that actually works from F4 screen is - restore to Win 8.1.
I am just finishing resetting the computer now. I want to start again, from the beginning, following your instructions.
I will have clean Win 8.1 (all Win 10 upgrade files gone, etc.), connected to the Wi-Fi, no antivirus or any other software installed.
Do I start by updating Win 8.1 to the newest version?
Do I update all/certain drivers first?
How do I check, if I've got the correct BIOS version?
Do I need to provide technical specification of the laptop components?
Please guide me through - the situation feels so hopeless!
I am using HP Envy 13 myself, it came with Win 10, all updates go smoothly, no dramas with drivers whatsoever - I have never dealt with Win 8.1 to Win 10 upgrade before, but so far the experience is horrendous!
I have time till Saturday to resolve it, if not, we will have to stick to Win 8.1 on this laptop.