1.    04 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 2
    Windows 10 Pro 64-Bit

    Black screen - Not booting (After trying to reset)

    Hi! I was trying to reset my computer the other day. During the reset it failed, showing the following error description: "There was a problem resetting your PC". Nothing more. It returned me to the troubleshooting menu, so that I could try again. It wouldn't work no matter what I selected. I decided to restart my computer, then there was nothing to boot to. After POST screen, there's only black. No cursor or nothing. I used a USB install drive to check on my drives - they're certainly not formatted.
    I managed to create an install image on my laptop with the Media Creation Tool - the only problem is that my laptop is running regular Win 10, not Pro (which my desktop is using). When I try to install with the USB it asks for a product key - which I don't have. If I could've gotten a Pro version onto the USB, it probably wouldn't ask for a key, right?

    The question here is: What can I do..? I don't feel like installing W10 on the desktop, because then I'd have to buy W10 again.
      My ComputerSystem Spec
  2.    04 Dec 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,396
    Win 10 Pro (1709)

    Hi, reinstalling Win 10 on a PC which has already been activated means activation is automatic (or should be).

    When it asks you to enter the license, there's an option to do that later. Chose that.

    If you had Home on it before, Home will be activated; likewise Pro. That you downloaded the iso on a different PC is irrelevant.

    You need to use the same language edition and should make sure your installation medium is the latest 1607 build, which it will be as you've just created it.

    Before you reinstall Windows, as you can read files on the disk, make sure you copy off anything you need that's not backed up. And when you do reinstall, delete existing Windows partitions (System, EFI, Recovery and Windows if you're using UEFI) and install to unallocated space.
      My ComputerSystem Spec
  3.    04 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 2
    Windows 10 Pro 64-Bit
    Thread Starter

    Hi @dalchina! Thanks for your answer. I actually did just that. It worked fine, and my computer is finally back to normal. I made a backup before I started anyways, so that's fine. I was just afraid of "losing" my Windows 10.
      My ComputerSystem Spec


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