Hello to all. When I try to install Windows Ten over 8.1 on my Dell Xps 8500 it gets stuck at the welcome back screen.
After I go back to 8.1 I get a small box that shows.
0XC1900101-0x40019
This installation failed in the Second_Boot phase with an error during OOBE operation.
Did you upgrade to 8.1? If so, is there a Windows.old folder in the root of C:? If yes, delete (or rename) it. I know I had install failures twice when a Windows.old folder was already there.
You can delete it via Disk Cleanup or via CCleaner.
No Windows old folder. I deleted that long time ago. What is strange is that I was using Windows 10 up until a couple of days ago. Had an iPhone crisis and had to go back to 8.1.
Was this system updated from Win7 to Win8 or did Win8 come pre-installed?
See if these steps help. Many of these steps might require a good amount of time to complete - consider it maintenance downtime.
- Reset Windows Components: How do I reset Windows Update components?
- Run Windows Troubleshooter: Fix Microsoft Windows Update Issues
- Run the System File checker, See OPTION TWO To Run SFC /SCANNOW Command in Windows 8 in:
SFC /SCANNOW Command - Run in Windows 8
- Run Deployment Imaging and Servicing Management (DISM) to check and repair the Windows Component Store.
See OPTION ONE To Run "DISM /Cleanup-Image" tool in an Elevated Command Prompt in:
DISM - Fixing Component Store Corruption in Windows 8
- Manually run Windows Update and look in the Optional offers - install any hardware updates (Silverlight and Bing updates are ok to skip or hide).
- Disconnect all external devices except the Monitor, Keyboard, and mouse - use wired devices if you have them over wireless devices.
- Disable hibernation: Hibernate - Enable or Disable - Windows 7 Help Forums
- Prepare for a Clean Startup:
See PART ONE How to Perform a Clean Boot in: Troubleshoot Problem with Clean Boot in Windows 8
To save time and restarts, wait until after you schedule a boot time Check Disk in the next step to restart the machine
- Right click Command Prompt, select Run as Administrator... (run with elevated privileges)
The examples below use C: as the drive letter that will be used to install Widows.
If you are installing to a different volume, change the letter accordingly.
*** are comments, not commands
Execute the following commands:
Defrag C: /x *** defrag free space
Defrag C: /u /v *** defrag files and folders
Chkdsk /f C:
*** if you are prompted to run Check Disk at the next boot - answer yes and restart your machine. The disk will be checked for errors - it might take a while, let it finish and post if there were any errors.- Determine if the BIOS is up-to-date, Dell XPS 8500 support: This package provides the BIOS Update on Dell XPS 8500 / Vostro 470 running the following Windows Operating Systems: Windows and DOS.
Fixes: Modify HDD information shown in setup.
Version: Version A12, A12
Category: BIOS
Release date: 29 Oct 2013
Last Updated: 31 Oct 2013
Importance: Recommended
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