Win 10 reset stuck at 17% & now hangs at Samsung Logo

hello.
brand new here with no issues other than the header.

i was resetting windows 10 home as i "was selling said laptop" and it hung at 17% and proceeded to stay there for around 7 hours. i restarted the machine and its now stuck at the Samsung logo. i can get into the BIOS but im not a tech. is there a setting i may access to set me on my way or is my motherboard most likely dead or dying?
i downloaded iso of win 10 from the windows site to usb flash and dvd but par for course, its not reading from either media.

any help at all is greatly appreciated.

heres the system as i know it minus the motherboard as best buy upgraded it while under warranty and didn't forward documentation for new board.

Samsung NP-300E5E
2.6GHz Intel Core i5-3230M
8 gb
intel hd 4000
bios ver: p08rbd
windows 10 home

thanks.

wastedfish said:

i downloaded iso of win 10 from the windows site to usb flash and dvd but par for course, its not reading from either media.

When I got my first Samsung laptop I took a while to get the hang of booting from a USB or DVD. The trick is to go into the Bios and change the boot order so that the USB and DVD appear before the HDD in the boot priority. At boot it then checks each boot device in turn and, if bootable media is found on USB or DVD it says something like 'press any key to boot from this...'. If no media is found (or you don't press a key when it is) then it checks the next in the list, ending up with the HDD which it will boot from without further prompting.

More in the manual for yours available from here... http://www.samsung.com/ca/support/model/NP300E5E-A06CA

1 Select the Boot menu in the BIOS Setup.
2 Press <Enter> on the Boot Device Priority item
3 Press the down key (↓) to move to the SATA HDD item and press the F6 key to move up to the top item.
4 Press the F10 key to save the settings and exit Setup.
The highest boot priority device is now set to the Hard Drive.

In your case you want to move the USB and DVD higher than the HDD.

Bree said:

When I got my first Samsung laptop I took a while to get the hang of booting from a USB or DVD. The trick is to go into the Bios and change the boot order so that the USB and DVD appear before the HDD in the boot priority. At boot it then checks each boot device in turn and, if bootable media is found on USB or DVD it says something like 'press any key to boot from this...'. If no media is found (or you don't press a key when it is) then it checks the next in the list, ending up with the HDD which it will boot from without further prompting.

More in the manual for yours available from here... http://www.samsung.com/ca/support/model/NP300E5E-A06CA


In your case you want to move the USB and DVD higher than the HDD.

thanks ever so much. at the time your were sending this i was chatting with samsung. they agreed with you and you get credit not them. thanks ever so much Bree! youre awesome!

☮��☮ wastedfish ☮��☮

Glad to help.

Hope you can now get your reset to complete or, failing that, do a clean install.

Good luck.

Bree said:

Glad to help.

Hope you can now get your reset to complete or, failing that, do a clean install.

Good luck.

Thanks again!
Clean install and all is peachy...

Best wishes,

fish

wastedfish said:

Clean install and all is peachy...

Glad to hear that.

Now you've found TenForums, welcome and do stick around - there's a lot of good advice and help to be found here.