Windows 10: windows 10 reset issues , no error

  1.    04 Oct 2016 #1

    windows 10 reset issues , no error

    every time I have tried to do a windows 10 reset (system came OEM with windows 8.1 it always ends on a black screen with a spinning wheel , no error message that goes on all day or night. the only things that has changed in the last 11 months is a new graphic came w a GeForce GT 635, new Dell Wireless Keyboard and mouse(they both go off of one Logitech/Dell dongle thing) and added 16 gb ram to the existing 8 installed by OEM all are recognized by windows. should I delete and try and remake a windows 10 recovery partition? or is it the Logitech dongle causing issues?
      My ComputerSystem Spec

  2.    08 Oct 2016 #2

    Some people have noted issues with wireless devices like this- try disconnecting them/use a wired mouse.
      My ComputerSystem Spec


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