New
#51
Okay let me try to make you get a better picture as to what will happen. lets say you have a car and the car has engine problems, now you try fixing the car but it just doesn't seem to get fixed . What I'm saying we will do is remove the whole engine from the car and load a new engine . This way you shouldn't have any more engine problems, or at least you shouldn't... Now back to what I have asked you . Do you know how to view the Devise Manager because before you do a clean installation it's always best to to view what's is installed on the computer . Windows 10 will probably load the drivers once it gets installed but it's always a good measure to have the needed drivers anyways on a external hard drive or flash drive .... If you go to Devise Manager you will notice like the pic below
Notice the arrow on each category click on the arrow it will expand and show you needed info as to what is require for your system . Now all we are going to look for is Display adapters and Network adapters. Once you have view those . Next we are going to go to HP website and find the drivers for your computer model and I believe this is your model, just copy and paste to your browser
If it's the correct model I want you to download the Audio, both Chipset ... And remember I told you to view the Devise Manager for Display adapters and Network adapters match what is under the Devise Manager with what is at the HP website for Graphic and Network ... In another word if in the Devise Manager the Display adapters shows AMD Graphics then you select the AMD graphics at the HP website and download the driver, the same goes with the Network, what ever it shows under the Devise Manager for Network is what you match it up at the HP website ... Does that make sense to you ? Once you have the drivers then make a back up of your stuff / data onto a external hard drive, Okay ?Code:http://tinyurl.com/jfo2ah4