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#1
Reset to factory settings
Hi,. I have an HP Envy Phoenix with 1 Tb hard drive....64 bit.
It was originally a Windows 7 computer that I upgraded to Windows 10. I decided to do a factory reset and set it to start Friday night andwhenI looked at it Saturday it was still going.....12 hours. I restarted the computer and it started up with the HP symbol and a turning circle.....then HP symbol goes away but the spinning circle remains.
I got on the phone with HPsupport and he tried a few things that didn't work.....computer goes to HP as soon as the box gets here.
Any suggestions....I hate to be without my computer.
.thanks