Windows 10: Windows 10 Installation/Repair/Update problems - help please

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  1.    09 Sep 2016 #1

    Windows 10 Installation/Repair/Update problems - help please


    Hi Folks

    I an really, Really, REALLY getting annoyed with this.

    This thread details the history of the issues over the past few weeks ... Black Screen after Windows Update (Windows 10) See in particular posts #17 and 18 of that thread.

    I finally managed to get my Windows 10 installation working and eventually get it back to something like it was before the update borked the machine.

    Now, the machine has reverted to its "repaired" state of a few days ago after a restart - all of the changes I made to the start menu and getting 'My Documents' and 'My Pictures' to point to the correct locations have been reset.

    Can anyone say what is going on with this machine and OS installation?

    It is doing my head in!

    Art
      My ComputerSystem Spec

  2.    10 Sep 2016 #2

    Hi, I would suggest you may have a problem with your hard disk. At least I assume it's a hard disk as your specs are not complete.

    First thing to do is complete your specs, and
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    Also install and run Crystal diskinfo, and post a screenshot like this:
    Click image for larger version. 

Name:	Snap 2016-09-10 at 09.58.02.jpg 
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ID:	100723

    I have no idea why you should need to do this:
    all of the changes I made to the start menu and getting 'My Documents' and 'My Pictures' to point to the correct locations have been reset.
    - unless perhaps at some point you have relocated these? Could you advise?
      My ComputerSystem Spec

  3.    10 Sep 2016 #3

    Hi

    Thanks for the reply. Don't know how to run Crystal diskinfo - never heard of that.

    Currently running a system file check and will follow this up with a check disk (i'm presuming that the /F switch is 'fix'?)

    Machine does indeed have a HDD - a 750GB WD Black.

    I've run various tests on it and all come up clean.

    Searching for Crystal DiskInfo with Google.

    I'll update this thread shortly

    Art

    UPDATE 1

    System File Checker found no errors:

    Click image for larger version. 

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ID:	100807

    UPDATE 2

    Crystal Disk Info:

    Click image for larger version. 

Name:	Crystal Disk Info.jpg 
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Size:	192.1 KB 
ID:	100810

    Hope these help

    Art
    Last edited by ArtDent; 10 Sep 2016 at 13:58. Reason: To add images
      My ComputerSystem Spec

  4.    10 Sep 2016 #4

    You've got a lot of values that have a zero threshold where your drive has recorded numbers in a range from 100-200. A zero threshold value means that such events should basically not or never occur. When they do, they're often a sign of a failing drive. My advice, unless you're really strapped for cash, would be to replace the drive as soon as possible. If you are really strapped for cash I've got some Samsung 1 TB spinpoint 2.5" drives I'd be willing to give you for the price of packing and shipping them to you.
    Whaddya say?
    --Ed--
      My ComputerSystem Spec

  5.    10 Sep 2016 #5

    EdTittel said: View Post
    You've got a lot of values that have a zero threshold where your drive has recorded numbers in a range from 100-200. A zero threshold value means that such events should basically not or never occur. When they do, they're often a sign of a failing drive. My advice, unless you're really strapped for cash, would be to replace the drive as soon as possible. If you are really strapped for cash I've got some Samsung 1 TB spinpoint 2.5" drives I'd be willing to give you for the price of packing and shipping them to you.
    Whaddya say?
    --Ed--
    Where exactly is that disk failing? Seems good to me.
      My ComputerSystem Spec

  6.    10 Sep 2016 #6

    Thanks guys...

    Not sure where to go with this one. One of you says 'disk is failing' another says 'seems fine to me'.

    Here is the result of Chkdsk c: /f

    Click image for larger version. 

Name:	Chkdsk.jpg 
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ID:	100820

    Disk seems OK to me. However, I'll get another WD Black drive and clone my original Win 7 installation (with all of my installed progs and data) onto the new HDD (as I did with the current (problematic?) HDD).

    I can then upgrade the OS to Win 10 (this was the Win 7 OS that was originally upgraded last year and as the NIC and CPU/Mobo is the same, it should go OK) then copy across all the recent documents and i should be back where I was 3 weeks ago when this whole debacle started.

    This sound like a plan folks?

    Art

    Additional:

    Every restart of the machine creates a Temporary Profile so bookmarks, saved images etc are unavailable without some digging.

    Will try a Windows 10 'repair' and let you know what happens.
      My ComputerSystem Spec

  7.    10 Sep 2016 #7

    Write error rate, uncorrectable sector count, reallocation event count, reallocated sectors: all those seem a bit high to me. Goes off to compare with local system drives to see how other spinning disks compare ... they are higher than on most of my drives, except one, and it has a yellow caution symbol and beats yours for current pending sector count and uncorrectable sector count. So perhaps your drive is tolerable, but mine is not, and I'll swap it out this weekend. So thanks, anyway, ArtDent and SuperFly, for making me look.
    HTH,
    --Ed--
      My ComputerSystem Spec

  8.    10 Sep 2016 #8

    Hi, see this detail about temporary profiles- which explains as you know your problems as expressed in your previous thread and here about your user folders apparently not being correct.

    BEST FIX: How to Fix issues in Windows 10 - Appuals.com

    This may let you deal with your profile problem. Worth a look.

    Try a SMART check on your new disk for comparison.
      My ComputerSystem Spec

  9.    10 Sep 2016 #9

    I'm not sure why the hardware was even questioned in the first place... that HDD is relatively new (going by Power On)...and all tests came up roses IMO...

    Do clean install and copy back (that's what I did with my borked upgrade)
      My ComputerSystem Spec

  10.    10 Sep 2016 #10

    Superfly said: View Post
    I'm not sure why the hardware was even questioned in the first place... that HDD is relatively new (going by Power On)...and all tests came up roses IMO...

    Do clean install and copy back (that's what I did with my borked upgrade)
    It was in question 'cos of the start of his original thread here: quoted in #1. Just wanted to be sure, and not onerous to do. See #16
    Black Screen after Windows Update (Windows 10)
      My ComputerSystem Spec


 
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