Dell laptop cannot get past "Hi There" settings screen


  1. Posts : 2
    Windows 10
       #1

    Dell laptop cannot get past "Hi There" settings screen


    I tried to reset my laptop and now when I try to set it up, I cant get past the "Hi there" settings screen that asks for country, language, keyboard layout, and time zone. I hit next and then use express settings and the computer gives me the spinning white dots and then reboots back to the blue "Hi there" screen. I can get into BIOS and have a recovery drive plugged in to the laptop, but nothing seems to work. The computer can't find the drive, or my admin password is incorrect, or something else goes wrong. This is very frustrating as I haven't been able to use the laptop for a few days now.
      My Computer

  2. Steve C's Avatar
    Posts : 6,486
    Windows 10 Pro 64 bit
       #2

    Can you log in to safe mode then try sfc /scannow from an admin command prompt. Its possible you have a corrupt user profile. You could create a new account and see if that fixes the problem. Do you have backup you can recover from? If not, you could try a repair install.
      My Computers


 

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