Windows 10: Windows 10 Upgrade Tool says "Display is not compatible" Solved


  1. Posts : 15
    Windows 10 Pro 64-bit
       04 Aug 2016 #1

    Windows 10 Upgrade Tool says "Display is not compatible"


    I wanted to upgrade Windows 10 November Update to Anniversary Update. I ran the Windows 10 Upgrade Tool and it said "Display is not compatible"

    Graphics Card: Intel HD Graphics
    Direct X 12
    1st Monitor: 1920x1080
    2nd Monitor: 1360x768

    Thank you!
      My ComputerSystem Spec

  2.    04 Aug 2016 #2

    Check for installed mirror drivers


    You might check to see if you have any remote access drivers installed like LogMeIn, Teamviewer, GoToMyPC, etc. Look for them in Device Manager and just delete/uninstall them.

    You can always reinstall anything if still needed.
      My ComputerSystem Spec


  3. Posts : 15
    Windows 10 Pro 64-bit
    Thread Starter
       04 Aug 2016 #3

    How do i do that?
      My ComputerSystem Spec

  4.    04 Aug 2016 #4

    You could unplug your second monitor, just to be on the safe side. I've hit this error on a few systems at work, and they've all had LogMeIn installed. If you have one of those, check Device Management under Display Adapters. To resolve the issue, I right-clicked, and chose Uninstall on the LogMeIn Mirror Adapter.
      My ComputerSystem Spec


  5. Posts : 15
    Windows 10 Pro 64-bit
    Thread Starter
       04 Aug 2016 #5

    I found a driver under "Display Adapters" called "Mirage Driver". Does that have to do with anything?
      My ComputerSystem Spec

  6.    04 Aug 2016 #6

    TheAmazingGuy said: View Post
    I wanted to upgrade Windows 10 November Update to Anniversary Update. I ran the Windows 10 Upgrade Tool and it said "Display is not compatible"

    Graphics Card: Intel HD Graphics
    Direct X 12
    1st Monitor: 1920x1080
    2nd Monitor: 1360x768

    Thank you!
    I had the same thing happen to me with a dual monitor display. I just downloaded the ISO put it on a thumb drive, mounted it, and then did an in place upgrade. Problem solved.
      My ComputerSystem Spec


  7. Posts : 15
    Windows 10 Pro 64-bit
    Thread Starter
       04 Aug 2016 #7

    I tried the Media Creation Tool and selected "Upgrade this PC" a while ago. And it failed
      My ComputerSystem Spec

  8.    04 Aug 2016 #8

    TheAmazingGuy said: View Post
    I found a driver under "Display Adapters" called "Mirage Driver". Does that have to do with anything?
    That's most likely it. A quick Google says it could be part of some software called DemoForge? If not, it is part of some software package, and likely what is causing the issue.
      My ComputerSystem Spec


  9. Posts : 15
    Windows 10 Pro 64-bit
    Thread Starter
       04 Aug 2016 #9

    I will remove the driver. I will make a System Restore point before trying to remove it
      My ComputerSystem Spec


  10. Posts : 15
    Windows 10 Pro 64-bit
    Thread Starter
       04 Aug 2016 #10

    When i uninstalled the driver and tried the compatibility check again. It said my display is compatible! Thank you all for your help! My PC is currently downloading the Anniversary Update now.
      My ComputerSystem Spec


 

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