Install over Windows 7 has problems - can I reinstall over Windows 7

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  1. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #31

    Hi.
    Thought I might offer some suggestions - this is a real strange bird, to be sure.

    Remove Avast completely. Let Windows Defender protect the PC for now.
    Uninstall it from Add/Remove Programs. If you have difficulty uninstalling it, see here:
    Avast Uninstall Utility | Download aswClear for Avast Removal
    Please follow the instructions to boot the system into safe mode to effect the removal properly.


    Let's make absolutely sure the system is not infected, so please run these two tools and post the logs using the "#" code box:

    RKILL

    ADWCleaner


    Nisko said:
    Hello again - and thanks so much for the detailed instructions - much appreciated. Following them made creating a new User Account a snap. It has Administrator privileges. While in that account, I ran sfc /scannow and it found corrupt files - but fixed them all.
    So the newly-created administrative account is corrupt? Please go into this account, open an admin command prompt and enter the following code:
    Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will place a text file on the desktop called sfcdetails.txt. Please also post that file.


    Nisko said:
    Then I went into my original Account and ran sfc - and it didn't find any corrupt files.
    This is strange. Normally, I would expect just the opposite.

    Nisko said:
    We're making progress!! However, in both User Accounts, the Taskbar and Desktop continue to blink. In the new Account, just the Taskbar rose and resided about once every minute (I use auto-hide).
    Until we get this resolved, please turn off auto-hide taskbar.

    Nisko said:
    In my original account, the Desktop blinks when the Taskbar rises and resides. By blinking - I mean the Desktop icons disappear and reappear in a blink of an eye. The Taskbar usually rises with no icons in the Notification area or the System Tray. I have to wait for, perhaps 30 seconds for them to appear. Do you have any ideas as to what to do next? Talk tomorrow!! Thank you for sticking with me.
    Please type reliability history in the search box and open the Reliability History tool. Post a screenshot of the most recent day with a red X on it, showing the errors below - widen the columns if necessary so we can read them.


    Install over Windows 7 has problems - can I reinstall over Windows 7-reliability-history-shutdown.png

    Let's see if there are any clues in here.

    Graphics drivers could be an issue as well. Open Device Manager, expand the Display Adapters, select your graphics, right-click and select update driver>search online. See if anything installs that way. If not, go to the OEM support site, and check there as @essenbe suggests.
    Last edited by simrick; 08 Aug 2016 at 20:14.
      My Computer

  2. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #32

    Thank you folks! I will do as you recommend today as time allows. I may not be able to complete the work until tonight. Thanks again!!
      My Computer

  3. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #33

    No problem, just let us know when you have the time. Sometimes real life gets in the way of computer stuff.
      My Computers

  4. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #34

    Thanks!!! I just hope everyone is on this thread so you know that I've posted.
      My Computer

  5. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #35

    When you post, it notifies us, as we are subscribed. :)
      My Computer

  6. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #36

    Please explain what to use for:

    %userprofile%
      My Computer

  7. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #37

    Use that, %userprofile%
      My Computers

  8. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #38

    Also, as much as you can, please fill out your system specs.

    Please fill out your System Specs
    information   Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.
    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Specs - Fill in at Ten Forums
      My Computers

  9. Nisko's Avatar
    Posts : 934
    Windows 10 Pro
    Thread Starter
       #39

    Hello! While I'm on hold in getting the information you requested, could you folks recommend a Windows 10 manual for me. My expertise is way above "Windows for Dummies" but not expert like you guys. I'm an Intermediate. Need something easy to read but comprehensive. Something like "The Manual that should have been included with Windows 10." Thanks..........
      My Computer

  10. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #40

    Nisko said:
    Hello! While I'm on hold in getting the information you requested, could you folks recommend a Windows 10 manual for me. My expertise is way above "Windows for Dummies" but not expert like you guys. I'm an Intermediate. Need something easy to read but comprehensive. Something like "The Manual that should have been included with Windows 10." Thanks..........
    You might try here:
    Complete Guide to Windows 10 - Thurrott.com

    I haven't read it myself, but it looks pretty comprehensive. Personally, most everything I ever wanted to know about Windows 10 has come from this forum, and the tutorials posted here.
      My Computer


 
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