Meeting the Free Upgrade Deadline

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  1. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #31

    I just got finished with Microsoft Support and they said this was a "first". They will research it and e-mail me back within 24-48 hours.
      My Computer


  2. Posts : 17,271
    Windows 11 Pro
       #32

    In the meantime, did you get 32-bit Windows 10 to install?
      My Computer


  3. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #33

    No, it wouldn't let me go any further than the initial compatibility check.
      My Computer


  4. Posts : 4,439
    Win 11 Pro 22000.652
       #34

    dlwmacgregor said:
    I just got finished with Microsoft Support and they said this was a "first". They will research it and e-mail me back within 24-48 hours.
    Did you give them the details about your motherboard's SiS chipset?

    I don't know whether support for that is on par with the major manufacturers (Intel and AMD).
      My Computers


  5. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #35

    bobkn said:
    Did you give them the details about your motherboard's SiS chipset?

    I don't know whether support for that is on par with the major manufacturers (Intel and AMD).
    I gave them the motherboard model number.
      My Computer


  6. Posts : 4,439
    Win 11 Pro 22000.652
       #36

    dlwmacgregor said:
    I gave them the motherboard model number.
    I hope that they're willing to expend some effort researching the issue.
      My Computers


  7. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #37

    I got a message back from Microsoft Support that they "tested" the CPU and it did not support Windows 10 and gave me a link to an Intel site.
    I wrote back saying that I wanted to know specifically the reason it failed. I told them that cpu-world says it supports LAHF/SAHF.
    Haven't heard back in 2 days.
    It's not super important that I run W10 on that PC, after all it's just a refugee from a garage sale but I am curious.
      My Computer


  8. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #38

    Wow! Microsoft Help Desk is frustrating.
    I contacted them to get some detail on why my CPU "failed" and she went around in circles asking me for details which I had already given them 3 days ago.
    Then she tells me I have to disable NX to upgrade. I told her I tried with it on and off. she said "it a problem with BIOS".
    I asked her specifically what and she couldn't tell me.
    Then the big question.
    Is this part of a plan to force people to buy new hardware.
    And the answer was "probably"!
    I then asked her if she could e-mail me a transcript of the Support Chat and she said "I can't do that from my end".
    How convenient.
    Every support chat I've had with other companies have the option to e-mail me the transcript.
    It just left me with a bitter taste in my mouth.
    Anyway, I consider this case closed because I can't get an "official" straight answer from MS.
    It was an interesting exercise.
      My Computer


  9. Posts : 17,271
    Windows 11 Pro
       #39

    Have you considered the possibility that it isn't Microsoft's problem? There are two parties involved here. Microsoft and the manufacturer of the hardware - especially the motherboard and the BIOS/UEFI on it.
      My Computer


  10. Posts : 200
    Windows 10 Pro 64-bit v.1909
    Thread Starter
       #40

    NavyLCDR said:
    Have you considered the possibility that it isn't Microsoft's problem? There are two parties involved here. Microsoft and the manufacturer of the hardware - especially the motherboard and the BIOS/UEFI on it.
    I did consider it. And it could very well be the case. It was the runaround on Microsoft's part that annoyed me and the apparent "brush-off" I got in the e-mail after first contacting them, saying that my model of CPU failed their test. Murky to say the least.
    Not surprised based on past experiences with them.
      My Computer


 

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