Page 4 of 4 FirstFirst ... 234
  1.    01 Aug 2016 #31
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    I just got finished with Microsoft Support and they said this was a "first". They will research it and e-mail me back within 24-48 hours.
      My ComputerSystem Spec
  2.    01 Aug 2016 #32
    Join Date : Jul 2015
    Posts : 9,141
    Windows 10 Pro

    In the meantime, did you get 32-bit Windows 10 to install?
      My ComputerSystem Spec
  3.    02 Aug 2016 #33
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    No, it wouldn't let me go any further than the initial compatibility check.
      My ComputerSystem Spec
  4.    02 Aug 2016 #34
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    Quote Originally Posted by dlwmacgregor View Post
    I just got finished with Microsoft Support and they said this was a "first". They will research it and e-mail me back within 24-48 hours.
    Did you give them the details about your motherboard's SiS chipset?

    I don't know whether support for that is on par with the major manufacturers (Intel and AMD).
      My ComputerSystem Spec
  5.    02 Aug 2016 #35
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    Quote Originally Posted by bobkn View Post
    Did you give them the details about your motherboard's SiS chipset?

    I don't know whether support for that is on par with the major manufacturers (Intel and AMD).
    I gave them the motherboard model number.
      My ComputerSystem Spec
  6.    02 Aug 2016 #36
    Join Date : May 2015
    Posts : 1,624
    Win 10 X64 Pro 15063

    Quote Originally Posted by dlwmacgregor View Post
    I gave them the motherboard model number.
    I hope that they're willing to expend some effort researching the issue.
      My ComputerSystem Spec
  7.    05 Aug 2016 #37
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    I got a message back from Microsoft Support that they "tested" the CPU and it did not support Windows 10 and gave me a link to an Intel site.
    I wrote back saying that I wanted to know specifically the reason it failed. I told them that cpu-world says it supports LAHF/SAHF.
    Haven't heard back in 2 days.
    It's not super important that I run W10 on that PC, after all it's just a refugee from a garage sale but I am curious.
      My ComputerSystem Spec
  8.    05 Aug 2016 #38
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    Wow! Microsoft Help Desk is frustrating.
    I contacted them to get some detail on why my CPU "failed" and she went around in circles asking me for details which I had already given them 3 days ago.
    Then she tells me I have to disable NX to upgrade. I told her I tried with it on and off. she said "it a problem with BIOS".
    I asked her specifically what and she couldn't tell me.
    Then the big question.
    Is this part of a plan to force people to buy new hardware.
    And the answer was "probably"!
    I then asked her if she could e-mail me a transcript of the Support Chat and she said "I can't do that from my end".
    How convenient.
    Every support chat I've had with other companies have the option to e-mail me the transcript.
    It just left me with a bitter taste in my mouth.
    Anyway, I consider this case closed because I can't get an "official" straight answer from MS.
    It was an interesting exercise.
      My ComputerSystem Spec
  9.    05 Aug 2016 #39
    Join Date : Jul 2015
    Posts : 9,141
    Windows 10 Pro

    Have you considered the possibility that it isn't Microsoft's problem? There are two parties involved here. Microsoft and the manufacturer of the hardware - especially the motherboard and the BIOS/UEFI on it.
      My ComputerSystem Spec
  10.    05 Aug 2016 #40
    Join Date : Jun 2015
    Posts : 170
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Have you considered the possibility that it isn't Microsoft's problem? There are two parties involved here. Microsoft and the manufacturer of the hardware - especially the motherboard and the BIOS/UEFI on it.
    I did consider it. And it could very well be the case. It was the runaround on Microsoft's part that annoyed me and the apparent "brush-off" I got in the e-mail after first contacting them, saying that my model of CPU failed their test. Murky to say the least.
    Not surprised based on past experiences with them.
      My ComputerSystem Spec

 
Page 4 of 4 FirstFirst ... 234


Similar Threads
Thread Forum
What ends the free update deadline...ISO download or registration?
I've downloaded the Win10 ISO to upgrade my Win 7, but I don't want to perform the upgrade at this time. Does anyone know if the "free upgrade" is keyed to the download of the ISO, meaning I can install after the deadline without cost? Or when I...
Installation and Upgrade
Win 10 Deadline question
I upgraded from win7 to 10 then after a while I re-formatted & went back to Win 7 (clean install) and will be going back to 10. Can I wait to go back for free after 7/31 since I already installed it once & nothing has changed on my PC or do I have...
General Support
Solved Windows 10 upgrade deadline?
It must be getting close to the 1-year interval for W10 upgrades, and I'm not good with dates. Is it too late? My computer is 5 years old. Here's my experience with upgrading to 10: First, I ran the upgrader from Windows 7, and got upgraded with...
Installation and Upgrade
Solved Free upgrade to W10 and go back to W7: do I keep the free upgrade?
I don't want to update to W10 yet and I have read that I cannot keep my current W7 installation along with a free upgraded a W10 from the same W7 key. So, if I do the free upgrade from W7 to W10 and then go back to W7, will I keep the free upgrade...
Windows Updates and Activation
Is Windows 10 free for first year is it a free upgrade? OEM Verison
Microsoft Windows 10 free upgrade: five questions answered | Technology | The Guardian "I read somewhere that the free upgrade to Windows 10 will expire after one year and that the user will then have to pay for the upgrade. Is this so?...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:07.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums