Windows 10: Windows 7 to 10 Upgrade? Windows could not parse or process

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  1.    22 Jul 2016 #1

    Windows 7 to 10 Upgrade? Windows could not parse or process


    Hi, first time post............

    Am trying to upgrade my daughters Acer laptop from W7 to W10 before the deadline but keep getting this error...........

    Click image for larger version. 

Name:	VMware_Windows_could_not_parse_or_process_the_unattend_answer_file_for_pass_specialize_1.png 
Views:	18 
Size:	25.9 KB 
ID:	91452

    Have done lots of reading up on it with lots of attempts to fix the problem but as yet I'm still no closer to solving this problem.

    Could anyone please try and head me in the right direction as I'm really just about to give up and let her continue with 7.

    Cheers,
    John
      My ComputerSystem Spec


  2. Posts : 12,396
    Windows 10 Pro
       22 Jul 2016 #2

    That error message is shown when you run sysprep command in Windows with an answer file that has wrong syntax or other errors in it. In normal upgrade process you should have no reason to run sysprep. Sysprep is usually only used when you want to customize Windows install image for deployment.

    Are you running sysprep on purpose, and if so could you please post the answer file used?

    Kari
      My ComputerSystem Spec

  3.    22 Jul 2016 #3

    Hi Kari,

    And thanks for your help.

    Originally I just tried by using the W10 upgrade button on the daughters laptop, but for whatever reason nothing seemed to happen.

    So then I downloaded the Media Creation Tool from MS and installed it on a USB and have since and forever got that error message when trying to install W10.

    Currently I'm burning an ISO image but suspect I will have the same outcome?

    I'm off to work shortly so will be off line for a couple of hours, but I will be back.

    Cheers,
    John
      My ComputerSystem Spec


  4. Posts : 12,396
    Windows 10 Pro
       22 Jul 2016 #4

    Something is not right there. That error message clearly shows that sysprep command was run, with faulty unattended answer file. I am afraid your only option is a clean install, either Windows 7 and then try to upgrade again, or directly installing Windows 10 using Windows product key.

    Is there any important personal data (documents, images and such) on that laptop, something that needs to be saved?
      My ComputerSystem Spec

  5.    22 Jul 2016 #5

    Kari said: View Post
    Something is not right there. That error message clearly shows that sysprep command was run, with faulty unattended answer file. I am afraid your only option is a clean install, either Windows 7 and then try to upgrade again, or directly installing Windows 10 using Windows product key.

    Is there any important personal data (documents, images and such) on that laptop, something that needs to be saved?
    Herein lies the folly of many users who are leaving it to the last minute to upgrade and then they run into issues, and I can see those posts now "I tried to upgrade by deadline but had issues and have missed the deadline".

    We all know you can miss flights when if caught you in a traffic jam, and you should allow for this. Same applies to the activation servers as well - any bets that they do not get overloaded?
      My ComputerSystem Spec

  6.    22 Jul 2016 #6

    Hi Kari,
    Yes I was afraid it was not going to be that simple. A clean install you say. Does that mean having to reformat the c drive.

    We bought this laptop through her school and assume W7 was OEM as we were not supplied with any installation disc.

    I had a look in Belarc advisor to find her license key.

    I have managed to save all her school work and anything else that needs saving so will be good for the reinstall. Just hopefully I still know how to do it.

    Cheers,
    John
      My ComputerSystem Spec

  7.    22 Jul 2016 #7

    cereberus said: View Post
    Herein lies the folly of many users who are leaving it to the last minute to upgrade and then they run into issues, and I can see those posts now "I tried to upgrade by deadline but had issues and have missed the deadline".

    We all know you can miss flights when if caught you in a traffic jam, and you should allow for this. Same applies to the activation servers as well - any bets that they do not get overloaded?
    Thanks for such a positive comment!
      My ComputerSystem Spec

  8.    22 Jul 2016 #8

    johnmw1 said: View Post
    Thanks for such a positive comment!
    Other forums are getting flooded with help requests. It is inevitable that somebody will miss the boat (mixing my metaphors), and if somebody reading this gets prompted into action sooner rather than too late, the comment has value.
      My ComputerSystem Spec

  9.    22 Jul 2016 #9

    This is how I would try the upgrade. Do you have the ISO file saved on the computer that needs to be upgraded? If not, save it there. Download and install the free version of WinIso:
    WinISO Standard 6 - Edit, Create, Convert, ISO Software, Burn ISO and make Bootable ISO

    Mount the ISO file with it. You will get a virtual DVD drive letter. From inside the virtual DVD drive letter run the setup.exe to start the upgrade.

    Also what edition is the Windows 7? It's not a Single Language or K or KN edition is it? Just regular Windows 7 Home/Pro/Home Premium, etc?

    @Kari - in order for the unattended answer file to interfere with the upgrade, doesn't the answer file have to be in the Windows installation media file structure? Or can an unattended answer file that is stored somewhere else on the computer interfere?
    Last edited by NavyLCDR; 22 Jul 2016 at 07:58.
      My ComputerSystem Spec

  10.    22 Jul 2016 #10

    cereberus said: View Post
    Other forums are getting flooded with help requests. It is inevitable that somebody will miss the boat (mixing my metaphors), and if somebody reading this gets prompted into action sooner rather than too late, the comment has value.
    Fair enough!
      My ComputerSystem Spec


 
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