New
#1
Get Windows 10 tool objects to apps that have already been removed!
Earlier today, I decided to accept the free offer on my Win 7 Samsung laptop to upgrade to Windows 10. The upgrade checker started by telling me that this laptop was compatible but now seems to be in two minds about the subject and won't let me upgrade. Some assistance would be greatly appreciated, as the July 29 deadline is fast approaching.
One screen on the Get Windows 10 dialogue box reads as follows:
- This PC works with Windows 10
You won't be able to use the Guest account in Windows 10.
You'll need to uninstall these apps during the upgrade
Samsung Recovery Solution 5
Easy Settings [another Samsung app]
I decided to uninstall the 2 Samsung apps before starting the Win 10 upgrade, but the Get Windows 10 dialogue box still insists that they are there despite a couple of reboots. Those apps no longer appear in Control Panel's Uninstall or Change a Program list. Neither are there any obviously related Services still running.
When I try to proceed with the Win 10 upgrade I am presented with another page of the Get Windows 10 dialogue box:
- Unfortunately, this PC is unable to run Windows 10
We're sorry to let you know that this PC can't upgrade to Windows 10 because one of more things are incompatble. See right for details [that takes me back to the other page quoted above, which tells me that my laptop works with Win 10!]
This is very frustrating. Where do I go from here?
David