Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

  1.    10 Jul 2016 #1

    Brand new Microsoft Surface Pro 4 - can't create a Recovery Drive!?!

    I just bought myself a Microsoft Surface Pro 4. After switching it on and going through the initial setup, one of the first actions I want to do is to create me a recovery drive (on a USB stick).

    So I start the Recovery Drive wizard but after a minute or so of "Please wait..." I get:
    "We can't create the recovery drive
    A problem occurred while creating the recovery drive"

    Hallo, Microsoft? WTF is this supposed to mean? Why can't I create me such a safety net on a brand new plain vanilla SP4? I haven't done or installed anything, yet, that could possible interfere with that process. So why is this not working as one would expect?

    And why is there not the slightest hint WHY this is not working or what kind of error occurred here and what one could possibly do to fix this?
      My ComputerSystem Spec

  2.    10 Jul 2016 #2

    I hate those generic error messages without any explanation or error code

    Meanwhile, did you try another USB drive just in case?
      My ComputerSystem Spec

  3. dencal's Avatar
    Posts : 2,856
    W10 Pro + W10 Preview
       10 Jul 2016 #3

    Sorry to read about your predicament.....Link below should solve your problem.
    Download a recovery image for Microsoft Surface
      My ComputersSystem Spec

  4. dencal's Avatar
    Posts : 2,856
    W10 Pro + W10 Preview
       10 Jul 2016 #4

    mmo. must format your USB stick to FAT 32 before installing a recovery.
      My ComputersSystem Spec

  5.    10 Jul 2016 #5

    I did so after googling on that subject but that didn't help. The process then continues and shows the drive. I select it and click Next and then it endlessly hangs. I killed it after ~2.5 hrs. because IMHO it can't possibly take that long to write those files onto the stick.

    Re. your response: That's e.g. one of those things that I would expect as part of the error msg. that it clearly states: "need a FAT32-formated stick" (or similar) not just "an error occurred...".
      My ComputerSystem Spec


Related Threads
Can't create recovery drive in Performance & Maintenance
I'm running Win 10 Version 1211 (build 10586.11) - i.e. the latest build with the latest update. I want to create a new recovery drive but when I get to the window that says "Connect a USB Flash Drive" and the process comes to a dead stop. ...
Having recently upgraded to Windows 10 from Windows 7 I have tried to create a recovery drive to go on a USB flash drive. All I get, however, is the message " We can't create the recovery drive. A problem occurred while creating the recovery...
Can't create Recovery Drive in Performance & Maintenance
Win 10 is running fine, but I wanted to create a Recovery Drive just in case. In the search bar I typed "RecoveryDrive.exe" and pressed enter. UAC popped up and I replied. The first recovery screen popped up. I accepted defaults on screen and...
Hi there what sort of B/S is this -- surely a product this near to RTM (build 10240) should have an option to create a RECOVERY drive. I'd just LOVE to lock some of those I.T managers into a room with no Restrooms (WC's / bogs etc) with some...
Hi I'm not sure from the description what the create a recovery drive option does. Does this make a bootable repair disk, or USB drive, and does it include the files to restore Windows on it or just a disk that lets you access Windows...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:11.
Find Us