1.    28 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 3
    Windows 10 Home

    Windows 10 Home In-place Upgrade Error


    Hello! I have Windows 10 Home currently installed on my Asus X102BA. I got Windows 10 thru upgrade. Original OS is Windows 8.1. Upgrade went well. Reset to PC (Keep my Files) went well also after a few months. However, just this month, I noticed that every time I would leave my laptop on for a long time, it would not wake up from sleep. Even pressing Sleep won't show any improvement. The same week, upon opening laptop, it demands System Repair. It failed. Tried System Restore. I can use the laptop but waking up from sleep is still not fixed. And then, just last week, all three ports stopped working. One is USB 3.0, the other two are USB 2.0. Flash drives are functional upon using it on another laptop. Connected my Transcend 1TB hard drive, still the same. I always get the 'beep' sound but it won't show on My Computer. Even SD Port won't work. Here are the steps I've tried so far:

    1. Used another User Account. Ports are still not working.
    2. Checked Disk Management. None of the drives are listed there. I even tried changing the Drive Letters of the unnamed drive but it won't let me. None of the Capacity is similar with the drives I am using.
    2. Tried updating USB Root Hub and USB Host Controller. Says updated. However, name of the flash drive would show up under Other Devices.
    3. Name of the device and USB Controller both has Code 28: The drivers for this device are not installed. There are no compatible drivers for this device. Updating it proves to be useless. 4. Turned off Allow the computer to turn off this device to save power to all USB Root Hubs. Still nothing.
    5. Enabled/Disabled USB Selective Suspend Setting. Still none.
    6. Enabled/Disabled Turn on fast startup. Same.
    7. Uninstalled USB Controller. Nothing.
    8. Windows Update. Up to date.
    9. System Restore. Still not working.
    10. Reset PC. Reset is unsuccessful. First Reset stopped at 8%. Second stopped at 35%.
    11. Contacted Microsoft thru chat. Technician wasn't able to fixed the issue. He suggested In-place Upgrade wherein he mentioned that none of my files and apps will be deleted. I'll be fine with apps being deleted. Technician downloaded Media Creation Tool. Told him I already have an installer. He insisted that I still download it and took it from there.


    • It took me 4 hours to download the Windows including its creation and what not to be greeted with Setup couldn't start properly. Please reboot Windows and run setup again.
    • Tried my installer. Same error.
    • Used another account. Same.
    • Retried it the following day. Same.
    • Freed the Disk C for some space. Still the same.
    • Deleted $Windows.~WS but cannot delete $Windows.~BT. The action can't be completed because the folder or a file in it is open in another program.
    • Entered Safe Mode. Changed permission. It won't let me delete WinSxS folder. The action can't be completed because the folder or a file in it is open in another program.
    • Used CMD to delete it. Nothing.
    • Tried deleting Windows.old. You require permission from SYSTEM to make this changes. SYSTEM permission is equal with my account. Used another account. None.


    My user account uses Microsoft e-mail while the other account is a local account.

    Please help me with my concern. I just want the USB ports to work. And yeah, fixing the Reset Issue will also be good without deleting my files. But the ports first so that I can transfer them to my external HDD. I was busy with school lately and unfortunately, that entitled me to download too many files and be not able to back this up. Uploading these to cloud will be too time-consuming as I have many files that I have to keep and the other partition is a bit low already.

    Thank you!

    P.S.:
    I can still charge my Android phone thru the USB cable but it won't show up.
      My ComputerSystem Spec
  2.    28 Jun 2016 #2
    Join Date : Jul 2015
    Posts : 9,550
    Windows 10 Pro

    I would create either a USB flash drive or a CD/DVD from Kyhi's recovery tools:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Boot the computer from that. Hopefully the USB ports work and you can use File Explorer to copy your data files or use Macrium Reflect Free to make an entire system image backup. Then you can wipe the hard drive and start with a clean install of Windows 10.
      My ComputerSystem Spec
  3.    01 Jul 2016 #3
    Join Date : Jun 2016
    Posts : 3
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    I would create either a USB flash drive or a CD/DVD from Kyhi's recovery tools:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Boot the computer from that. Hopefully the USB ports work and you can use File Explorer to copy your data files or use Macrium Reflect Free to make an entire system image backup. Then you can wipe the hard drive and start with a clean install of Windows 10.
    Hello! Thank you for your input.

    I did the steps involved in creating the rescue disk. However, it won't let me boot from USB through the UEFI. Reset which erases everything was useless and left me with a device which will only open with a blue screen saying that the reset wasn't successful and won't boot. Tried choosing Factory Reset. It worked. That is, aside from the fact that it went back to Windows 8.1 again. The good thing is it worked and it did not delete the other partition where my files are. Guess I have to install Windows 10 again.

    Anyway, thank you so much for your help. I'll start making multiple copies of my files and system image now and bury all those precious disk or else someone's going to format the external HDD again without my permission. HDD's mine, btw.

    Thank you!
      My ComputerSystem Spec

 


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