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  1.    16 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 89
    W10

    W10 upgrade failure


    Installed all drivers under W7
    Ran upgrade checks - and all backups.

    W10 upgraded proceeded, went to end reboot and presented Login screen
    Then found mouse & keyboard not working (in fact no USB at all)

    Found an old PS2 kyb that worked ... not easy finding your way around W10 having never used it.
    Anyway in Device manager it shows that USB controllers each of them had a yellow triangle

    The text says "Software for device blocked from starting, contact vendor for new driver"

    If I then select update driver > search it advises "Windows detected driver is up to date"


    So Windows thinks driver is wrong and doesn't load them ... yet also advises driver is the latest.

    The mobo is ASUS P8Z77-V le
    I have installed all latest W7 drivers

    I have the W10 chipset drivers ready to install once upgraded - but there is no W10 USB driver, checked with ASUS on this and there is no W10 driver.

    I have made sure Legacy support is enabled in BIOS

    (had posted previously but it was not in right sub-forum)
      My ComputerSystem Spec

  2.    16 Jun 2016 #2
    Join Date : Jun 2016
    Posts : 89
    W10
    Thread Starter

    W10 upgrade failed - License key issue on roll back


    Did all the pre-checks on my W7 ultimate install
    Went ahead and did W10 upgrade it failed - (working on an USB issue) however when I rolled back from W10 the W7 quickly came back and all working ... but now fins original Product key has been wiped and a temporary key installed.

    When I try to put in my original key (have a print out of all keys for PC) it fails with error code 0xC004E003

    I have gone to computer > system > change product key but it will not accept my key

    It points you to Microsoft pone line ... but tat just points you to an automated system that wants installation ID not product key

    I have the original pre-licensed volume install disc - can I get it to 'reset/setup' new key without doing a reinstall.
      My ComputerSystem Spec

  3.    16 Jun 2016 #3
    Join Date : May 2016
    Posts : 834
    Windows 10 Pro

    I have the original pre-licensed volume install disc
    This might be your problem right there.....if this is infact a volume licensed key and not a standard OEM/Retail key. Those volume licensed key play by a different set of rules, which I'm not familiar with.

    Volume Activation for Windows 10 (Windows 10)
    Activate using Key Management Service (Windows 10)
    The Ultimate Windows 10 Activation License FAQ
      My ComputerSystem Spec

  4.    16 Jun 2016 #4
    Join Date : Jun 2016
    Posts : 89
    W10
    Thread Starter

    It has installed an OEM 'new' key .... totally different key format.
    I tried reading that link but does not seem relevant to my W7 issue.
    I have the pre-licensed install disc can I rerun to reactivate without doing a reinstall.
    Failing that I'm going to have to buy another copy of W7 .... so annoying
      My ComputerSystem Spec

  5.    16 Jun 2016 #5
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by sargan View Post
    It points you to Microsoft pone line ... but tat just points you to an automated system that wants installation ID not product key/
    And the screen on the computer where it gives you the phone number to call shows you the installation ID to provide to Microsoft...

    Two things will help us determine what is wrong:

    1. Run showkey plus on this forum. Click on the product keys on the showkey window and they will blank out and you can post the results here:
    Showkey - Windows 10 Forums

    After you get the results for the product keys on your computer (just by running the program), then in the upper right corner click check product key. Enter the product key you are trying to enter manually, and post that result too.

    2. Open a "Run as administrator" command prompt and enter the following command:

    slmgr /dlv

    The results will not contain any unique identifying info, so you can just post the results here without blanking anything out.
      My ComputerSystem Spec

  6.    16 Jun 2016 #6
    Join Date : Jun 2016
    Posts : 89
    W10
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    And the screen on the computer where it gives you the phone number to call shows you the installation ID to provide to Microsoft...

    Two things will help us determine what is wrong:

    1. Run showkey plus on this forum. Click on the product keys on the showkey window and they will blank out and you can post the results here:
    Showkey - Windows 10 Forums

    After you get the results for the product keys on your computer (just by running the program), then in the upper right corner click check product key. Enter the product key you are trying to enter manually, and post that result too.

    2. Open a "Run as administrator" command prompt and enter the following command:

    slmgr /dlv

    .
    This is not an OEM machine this is a selfbuilt .......... and the copy of windows installed and activated fine (also again OK on clean install) even worked to activate W10 yesterday ... only gone wrong on rollback
    Show key result:
    Click image for larger version. 

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ID:	85395
      My ComputerSystem Spec

  7.    16 Jun 2016 #7
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    It is strange that the computer is self built and not a factory computer Did you clone the Windows 7 to put on the self built computer or use a hard drive from an old computer in it?

    The problem is that the Windows 7 product key you have is OEM:SLP. What that means is that it is locked to work with only the recovery media that came with that computer from the factory. Is there a Certificate of Authenticity sticker on the computer anywhere with a Windows 7 product key printed on it?

    If there is not a COA sticker with a Windows 7 product key on it then you will have to:
    1. Restore the computer from the factory restore disks that came with the computer - or that were made from the software originally on the computer.

    2. Purchase a Windows 7 or Windows 10 Product Key.

    More info on OEM SLP product keys:
    SLP Product Keys Explained Foolish IT

    What is an SLP product key?

    A System Locked Pre-installation key, or SLP key, is a product key that does NOT require activation, and is used by major OEMs (Dell, HP, Lenovo, etc.) with Windows Pre-installation deployments, a special way to install Windows for cloning to PCs en masse.

    How can I install an SLP key?

    You cannot! SLP keys will NOT install on a standard installation of Windows using standard media (OEM, Retail, Upgrade, Technet/MSDN, etc. etc.) Additionally they may be locked to a particular OEM (ex. Dell.)

    The only way you will get a copy of Windows installed using an SLP key is with the original installation media from the OEM, which is usually an imaged based “installation” with all the bloatware on it – maybe except in the case of Dell, which typically will ship Dell branded standard Windows installation media with the SLP key embedded. Point being, you’ll never need to know what an SLP key is, because you’ll never have to enter one during an installation – if you were to be prompted for a key during install, then the SLP key isn’t embedded, and guess what, it won’t work anyway.
      My ComputerSystem Spec

  8.    16 Jun 2016 #8
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    Can you get into the UEFI (BIOS) with the USB mouse and keyboard? That would that the problem is entirely with Win 10.

    If it's a Windows problem, one thing to try would be deleting the USB devices from Device Manager. Reboot, and pray.
      My ComputerSystem Spec

  9.    16 Jun 2016 #9
    Join Date : Jun 2016
    Posts : 89
    W10
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    It is strange that the computer is self built and not a factory computer Did you clone the Windows 7 to put on the self built computer or use a hard drive from an old computer in it?
    This was a brand new computer - all parts new purchased in 2012
    My company (at that time) provided me with what they said was a pre-licensed Volume Install disk for all versions of W7

    I installed the OS from that disk ... it activated and been used, and one clean install since then.

    I still have that disk, and if I can use it for a repair or re-license happy to do so - just don't want pain of a clean install.

    It run as valid copy of W7 for all those years .. was validated as correct in W10 upgrade checks and even installed as valid when it upgraded to W10
    Only became an issue when I rolled back.
      My ComputerSystem Spec

  10.    16 Jun 2016 #10
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    You can try installing a temporary Windows 7 from that disk, and if it activates, then capture the genuineticket.xml file and use that to activate a Windows 10 install. Not sure if the genuineticket.xml file can be used to activate the old Windows 7, though.

    Clean Install Windows 10 Directly without having to Upgrade First
      My ComputerSystem Spec


 
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