New
#1
Reinstall 10 on a locked out W10 computer
An elderly neighbor did a Windows 10 upgrade that, when it was done requested her Microsoft account login which she has no idea what it is, and her daughter while trying to help "may" have changed the password and no one knows what it is. I was able to recover her user folder by using an external drive adapter and my laptop. Since I can't open Windows, I'm at a loss of how to restore or reinstall W10. Please help.
Len
San Diego