1.    08 Jun 2016 #1
    Join Date : Aug 2015
    Posts : 75
    Windows 10

    Reinstall 10 on a locked out W10 computer

    An elderly neighbor did a Windows 10 upgrade that, when it was done requested her Microsoft account login which she has no idea what it is, and her daughter while trying to help "may" have changed the password and no one knows what it is. I was able to recover her user folder by using an external drive adapter and my laptop. Since I can't open Windows, I'm at a loss of how to restore or reinstall W10. Please help.
    San Diego
      My ComputerSystem Spec
  2.    08 Jun 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    First try a reset: How to Reset Windows 10

    If it does not work, try a refresh: How to Refresh Windows 10

    If all of them does not work, go for a clean install: How to Clean Install Windows 10
      My ComputerSystem Spec
  3.    08 Jun 2016 #3
    Join Date : Mar 2015
    Posts : 1,174
    Windows 10 Pro x64

    Assuming you have her data backed up, then it is no different than any other clean install. Use the Media Creation Tool on your computer to make a USB or DVD, then boot it up on her computer to start the clean install.
      My ComputerSystem Spec
  4.    08 Jun 2016 #4
    Join Date : Apr 2016
    Posts : 121
    windows 10 pro

    try refresh first like ARC suggested then try the others steps
      My ComputerSystem Spec
  5.    08 Jun 2016 #5
    Join Date : Mar 2015
    Posts : 1,174
    Windows 10 Pro x64

    Is that available from a boot disc? The OP can't get in to Windows 10.
      My ComputerSystem Spec
  6.    08 Jun 2016 #6
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    What about activating the built-in administrator account using Option 4 here and using that to log in to the computer with?

    Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec


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