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  1.    11 May 2016 #31
    Join Date : Dec 2015
    California, USA
    Posts : 159
    Windows 10 Pro

    Quote Originally Posted by mjz View Post
    2016-05-07 10:14:57, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
    2016-05-07 10:24:07, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
    2016-05-07 10:24:07, Error SP pDUSearch: DUSearch failed. hr = 0x800705b4
    2016-05-07 10:24:07, Error SP pDUSearchAndDownload: DU search failed. hr = 0x800705b4
    2016-05-07 10:24:07, Error MOUPG DUSetup: Failed to execute DUSetup seach and download [0x800705b4]
    (much, much deleted, more of the same)
    Can anyone explain what these error codes mean, like MOUPG? Is just one error code sufficient to cause the install to fail?

      My ComputersSystem Spec
  2.    11 May 2016 #32
    Join Date : Sep 2015
    Posts : 274
    Windows 10 Home

    Quote Originally Posted by mjz View Post
    I tried the link that was poted (TrustMe) and it ran, and now I have a different problem:
    "Windows can't update important files and services while the system is using them...restart the computer". Restarting the computer doesn't resolve the problem ...

    I tried mr. Fixit - but it doesn't resolve the problem either.
    At what point in the guide are you getting that message? What step were you On? Did you copy the gatherosstate.exe file and paste it on the Desktop? Did you right click on the gathersstate.exe file and choose Run as Administrator? Is that when you received the message above? Did it create the GenuineTicket.xml file?

    If you received that message trying to create the GenuineTicket.xml file, then I would suggest to try it again in Safe Mode. I'm not sure if it will work but it's worth a try. While in Safe Mode right click the gathersstate.exe file and choose Run as Administrator. Hopefully it will create the GenuineTicket.xml file. It will be on the Desktop. If it works, copy the GenuineTicket.xml file to a USB flash drive or portable hard drive. Maybe copy it to both just to be safe. Keep them in a safe place, you will need the GenuineTicket.xlm file to activate Windows 10 after the clean install.

    Before you try any of this I remind you again to make a backup of your hard drive. I hope you already did.
      My ComputerSystem Spec
  3.    12 May 2016 #33
    Join Date : Apr 2015
    Posts : 12,942

    Quote Originally Posted by x509 View Post
    How did you determine it was the USB port? Was it a driver issue or actually the hardware?

    Did you find anything in one of the Win 10 install logs?
    It was actual USB2 hardware. Flash drives would be read, and then not; devices would charge, then not, or only try and never finish. I found a bad wire running from the front case to the MB. Replaced it and everything was fine.
      My ComputerSystem Spec

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