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  1.    11 May 2016 #21
    Join Date : May 2016
    Posts : 12
    windows 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Please check in your root ( C:\ ) drive, showing hidden files, look for a folder named $WINDOWS.~BT.
    Find the sub-folder Sources. In the Sources folder, look for the file install.esd. Let me know if you have that file. If not, see if you have it in the $Windows.~WS folder or subfolder. If not Please copy the $Windows.~WS\Sources\Panther\setuperr.log file to your desktop, then paste it here.

    2016-05-07 10:14:57, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
    2016-05-07 10:24:07, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
    2016-05-07 10:24:07, Error SP pDUSearch: DUSearch failed. hr = 0x800705b4
    2016-05-07 10:24:07, Error SP pDUSearchAndDownload: DU search failed. hr = 0x800705b4
    2016-05-07 10:24:07, Error MOUPG DUSetup: Failed to execute DUSetup seach and download [0x800705b4]
    2016-05-07 10:24:07, Error DU Unreleased DUUpdateCollection interface during DUSession release
    2016-05-07 10:24:42, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    2016-05-07 10:34:36, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    2016-05-07 10:35:05, Error MOUPG CSetupResponseTemplate<class IDlpResponse>::OnCancel(238): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CSetupResponseTemplate<class IDlpResponse>::ExecuteRoutine(143): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpResponseImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IDlpResponse> > > >::Execute(1743): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IProductKeyAction> > > >::ExecuteResponse(1178): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionProductKeyValidate::GetProductKeyFromResponse(1887): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionProductKeyValidate::SearchForValidProductKey(1074): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionProductKeyValidate::ExecuteRoutinePkeyValidate(437): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionProductKeyValidate::ExecuteRoutine(352): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IProductKeyAction> > > >::Execute(441): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpTask::ExecuteAction(3243): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpTask::ExecuteActions(3397): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CDlpTask::Execute(1631): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CSetupManager::ExecuteTask(2024): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CSetupManager::ExecuteTask(1987): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CSetupManager::ExecuteInstallMode(716): Result = 0x800704C7
    2016-05-07 10:35:05, Error MOUPG CSetupManager::ExecuteDownlevelMode(389): Result = 0x800704C7
    2016-05-07 10:35:06, Error SP CSetupPlatform::ResurrectNewSystem: Cannot resurrect new system.: Win32Exception: \\?\C:\$Windows.~BT\Sources\NewSystem.dat: The system cannot find the file specified. [0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:06, Error MOUPG MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
    2016-05-07 10:35:10, Error MOUPG CDlpTask::Cancel(979): Result = 0xC1800104
    2016-05-07 10:35:10, Error MOUPG CDlpTask::Cancel(983): Result = 0xC180010A
    2016-05-07 10:35:10, Error MOUPG CDlpTask::Cancel(979): Result = 0xC1800104
    2016-05-07 10:35:10, Error MOUPG CSetupManager::Execute(232): Result = 0x800704C7
    2016-05-07 10:35:10, Error MOUPG CSetupHost::Execute(371): Result = 0x800704C7
      My ComputerSystem Spec
  2.    11 May 2016 #22
    Join Date : May 2016
    Posts : 12
    windows 7
    Thread Starter

    There is no install.esd file in the locations you suggested.
    the log file seems to indicate somethings wrong .... not sure what it means. Thanks for helping.

    Also ... the windows-ws directory is untouched since January. Only the BT directory shows recent action.
      My ComputerSystem Spec
  3.    11 May 2016 #23
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    Quote Originally Posted by mjz View Post
    There is no install.esd file in the locations you suggested.
    the log file seems to indicate somethings wrong .... not sure what it means. Thanks for helping.

    Also ... the windows-ws directory is untouched since January. Only the BT directory shows recent action.
    Okay. Did you grab your W7 key, and you have it written down now?
      My ComputerSystem Spec
  4.    11 May 2016 #24
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    Also, please fill in your system specs as detailed as possible, so we can have them handy when looking at any reply in the thread.
      My ComputerSystem Spec
  5.    11 May 2016 #25
    Join Date : May 2016
    Posts : 12
    windows 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Okay. Did you grab your W7 key, and you have it written down now?
    Yes, but windows 10 install doesn't like it when I tried to do a clean win10 install. I typed in the W7 key. I hesitate to install windows 10 without proper key as it would be a waste of time. Then I have to re-install windows 7 from the image file I made.
      My ComputerSystem Spec
  6.    11 May 2016 #26
    Join Date : May 2016
    Posts : 12
    windows 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Also, please fill in your system specs as detailed as possible, so we can have them handy when looking at any reply in the thread.
    ACER Revo 3700
    4GB memory.
      My ComputerSystem Spec
  7.    11 May 2016 #27
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    Based on what I am seeing here, Acer will not support drivers for an upgrade to W10 on this unit.
    Windows 10 Upgrade

    The only thing I can recommend you try at this point, is to wipe the HDD clean, do an offline install from scratch, and then after (if) W10 is installed, input the key to activate. You have your image to restore if it doesn't work, so it's worth a try. But it's not looking too good. Sorry.
      My ComputerSystem Spec
  8.    11 May 2016 #28
    Join Date : May 2016
    Posts : 12
    windows 7
    Thread Starter

    Quote Originally Posted by simrick View Post
    Based on what I am seeing here, Acer will not support drivers for an upgrade to W10 on this unit.
    Windows 10 Upgrade

    The only thing I can recommend you try at this point, is to wipe the HDD clean, do an offline install from scratch, and then after (if) W10 is installed, input the key to activate. You have your image to restore if it doesn't work, so it's worth a try. But it's not looking too good. Sorry.
    I'm puzzled, however, on why I can't seem to go back to windows 7 as it was prior to the attempted upgrade. My system is now frozen for which no additional window 7 updates will be allowed. That creates a security risk over time.
      My ComputerSystem Spec
  9.    11 May 2016 #29
    Join Date : Apr 2015
    Posts : 12,999
    W10Prox64

    If you image your W7 back on to the thing, and use the link I posted in post #17, you can turn off the W10 upgrade, and keep it on W7. Then look here, on how to reset Windows Update in Windows 7:
    Windows Update - Reset - Windows 7 Help Forums

    Maybe that will get things sorted.
      My ComputerSystem Spec
  10.    11 May 2016 #30
    Join Date : Dec 2015
    California, USA
    Posts : 159
    Windows 10 Pro

    Quote Originally Posted by simrick View Post
    I had a system that would not take the latest build - hung at 92/93% every time. I even let it go overnight; no joy. Finally ended up troubleshooting that I had failing USB port(s) and that is what stopped it.
    How did you determine it was the USB port? Was it a driver issue or actually the hardware?

    Did you find anything in one of the Win 10 install logs?
      My ComputersSystem Spec

 
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