1.    29 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 8
    Win 10

    HP Laptop crash & cant reinstall

    I am trying to help my sons friend. His laptop had a major crash

    I had to repair. failed.
    full refresh/replace... laptop died at 90% (he forgot to plug it in!!)

    and now we cant get through the whole install. It has a critical error before it finishes.
    he got a win 10 cd to re-install from that instead of the HD... and it does the same thing

    It seems odd though that it does not prompt "boot to cd" even though we have it set in the bios and the CD is spinning away while it tries to boot.

    Im kind of stuck now.

    HP 15-g031cy Notebook PC
    HP Support document - HP Support Center

      My ComputerSystem Spec
  2.    30 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,105
    Win 10 Pro (1703)

    Hello, I'll try to separate your issues if I can.
    1. Data and backup. You've not mentioned this, but this is really your first priority.

    Is there already an adequate backup of any personal data on the PC?

    If not, given that you cannot get it to boot at all (the remaining possibility being to get it to boot from a bootable USB flash drive to access data on your disk), you should consider removing the disk from the laptop, putting it in a case and connecting it to another PC to rescue data - assuming the drive works.

    Doing that will enable you to check it.

    2. Your Win 10 'CD' - I think it will be a Win 10 DVD, rather than CD. I hope so...
    This should be build 10586 (which came out last November).

    Basic question- does this work on another PC?

    3. Your PC - HP 15-g031cy Notebook PC
    Noted this is listed as sold with Win 10 (HP Drivers are listed to win 8.1 --which is ok)
    HP 15 G031CY 15 6 Laptop AMD E1 2100 1 0GHz 4GB 500GB Windows 10 Pro | eBay
    Product Number K3Z25UA
    Microprocessor 1.0 GHz AMD Dual-Core E1-2100 Accelerated Processor
    Microprocessor Cache 1MB L2 Cache
    Memory 4GB DDR3L SDRAM (1 DIMM)
    Video Graphics AMD Radeon HD 8210 graphics

    4. Booting from DVD:
    This varies from laptop to laptop. For example on mine, I have to hit a key (not F8!) as it boots up rather than change the boot priority in the BIOS.

    Sorry, I don't understand
    he got a win 10 cd to re-install from that instead of the HD
      My ComputerSystem Spec
  3.    30 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 8
    Win 10
    Thread Starter

    1.Data... nothing on it important. He already attempted a fresh install from the win 10 recovery and chose to wipe the pc. This is when it died from the battery... so no worries about recovering

    2. yes win 10 - but he bought one from amazon (i didnt know this or I would have to him not to) yes dvd lol. So its new out of the box.. it should work

    3. yeah it had win 10. we have tried everything to get the boot menu.. HP uses ESC but the menu there isnt the normal one. Thats how we got to the bios. The boot menu there doesnt have the normal choices (I HATE HP)

    4. being that its HP, they have the "recovery" partition... which its trying to use. this is where its failing, so we need it to actually boot from the CD, which i am sure its not since its not giving the normal win 10 welcome/install screen.

    Have I mentioned I hate HP?

      My ComputerSystem Spec


Similar Threads
Thread Forum
After clean reinstall with new SSD, Laptop freezes on sleep/shutdown?
Although I treat my laptop as a desktop and keep it running 24/7, this is kind of annoying. I had recently performed a clean reinstall when I upgraded my laptop to a Samsung 850 Evo, and ever since then I've had problems with sleep. If I initiate...
General Support
Solved How can I do a full reinstall of Windows on my laptop?
I have a Toshiba Satellite E45DW-C4210 (came preinstalled with Windows 10 so no disc obviously) & it came with some bloatware from Toshiba. I have no idea what other junk is on this machine. How can I do a "fresh" wipe or whatever you want to...
Installation and Upgrade
Ater reinstall windows 10 laptop do not loading
Hi, i have fresh reinstall windows 10 on my laptop ( i buy this laptop with original win 8 ) but after do not loading. I see only this screen 59731 I reintall done it a couple time but problem do not solved....
Installation and Upgrade
New Dell Laptop, Time to Format and Reinstall?
Purchased a Dell XPS 13. Sweet machine, but as always it comes loaded with unnecessary bloat and apps I neither want nor need. With only a 256GB ssd, I figure it's a good idea to wipe the drive and clean install 10. Not being too tech savvy I...
Installation and Upgrade
Can't Reinstall DirectX (causes programs to crash)
I'm not even sure where to post this given that it spans a few topics, so here it is: I believe I need to reinstall direct X on windows 10. When my screensaver is supposed to run (which I previously had no problems with) it tells me that...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:14.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums