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Repeated failure of attempted upgrade from Windows 7
In the past few months I’ve upgraded three different desktop PCs and my Acer TravelMate from Windows 7 to Windows 10 with no significant problems. I’m now run into trouble trying to upgrade an Asus laptop in the same way.
I’ve tried twice. The first attempt failed with the Asus obviously hung, reporting 0% progress while Updating Settings for 90 minutes before I shut it down (with difficulty). The “Next” and “Back” buttons at the foot of the displayed page weren’t working.
Wondering whether the installed AV package (VIPRE) was the cause I switched that off and tried again. This was also unsuccessful but this time the failure occurred at “Getting Updates”. After another 90 minutes, with no traffic showing on my modem/router, and the “next” and “back” buttons still useless, I killed the “Getting Updates” page, producing another page “Set up is cleaning up before it closes.” That also hung and eventually I had to use Task Manager to regain control.
Each update attempt was via a direct download from Microsoft. That downloads the 7.5 MB file “GetWindows10-Web_default_Attr.exe”. Running that starts a several GB download, which subsequently auto-runs.
My ADSL internet connection can’t live with multiple downloads of this size. Both attempts completed the “verifying download” check so presumably it should be possible to restart attempts to update to Windows 10 from that point, without again downloading. How does one achieve this? If I can’t do this, further debugging becomes impossible.
The Asus’s specs appear adequate. It’s an i7 cpu, 2.3 GHz with 4GB Ram, running Win 7 Home Premium SP1, 64-bit. The HDD is partitioned, with 127 GB free on the C partition.
Any thoughts anyone?
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