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  1.    13 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 14
    Win 10

    Need help with recovering windows.


    Hi, the hard drive in my laptop was failing, so I used the tool in windows to make a recovery usb drive. Now i have replaced the hard drive, but I can's seem to get the restore drive to work correctly. BIOS lets me run a test on the hard drive, and that all ends up fine, but the drive does not seem to be found by the restore tool. Any ideas on what could be going on?
      My ComputerSystem Spec
  2.    13 Apr 2016 #2
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    What are you actually trying to do and how and what happens. We need a lot more detail.
      My ComputerSystem Spec
  3.    13 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 14
    Win 10
    Thread Starter

    Quote Originally Posted by whs View Post
    What are you actually trying to do and how and what happens. We need a lot more detail.
    I am trying to put windows on the new hard drive. When I boot the computer with the recovery drive installed, I get a screen that looks like this:
    Click image for larger version. 

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    But without the continue button, only the troubleshoot and turn off buttons. If I click on the trouble shoot button, It brings up three options, Reset this PC, Recover from a drive and Advanced options.

    Reset brings up another screen with keep files or delete files, neither option works, just gives an error saying "The drive where windows is installed is locked".

    Recover from a drive brings up "Unable to recover your PC. The system drive is too small."

    Advanced Options brings up a screen with System Restore, System image Recovery, Startup Repair, Command Prompt, and Go back to a previous build.

    System restore tells me to restart and choose a windows installation to restore.

    System Image recovery can not find an image to use.

    Startup repair brings me to a screen that says repairing files that sits there for like 15 minutes, then the computer shuts off.

    Command prompt is self explanatory. I have used this to run diskpart, and my hard drive does not show up.

    And go back to a previous version says it ran into a problem and cant continue.

    I can run a test on the hard drive from within my bios and it says the hard drive is fine, so why does it not appear to diskpart?

    Let me know what other info you might need.
    Attached Thumbnails Attached Thumbnails windows-safe-mode14.png  
      My ComputerSystem Spec
  4.    13 Apr 2016 #4
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    If you have another operating desktop computer, try temporarily connecting the problem hard drive as a second, third, whatever hard drive in it and see if you can access it in a different computer.
      My ComputerSystem Spec
  5.    13 Apr 2016 #5
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    If you have a recovery partition, you could reset your PC. But make sure you first save your files - e.g. with a live Linux CD or something like this:

    http://www.sevenforums.com/tutorials...s-dead-os.html
      My ComputerSystem Spec
  6.    13 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 14
    Win 10
    Thread Starter

    Quote Originally Posted by whs View Post
    If you have a recovery partition, you could reset your PC. But make sure you first save your files - e.g. with a live Linux CD or something like this:

    http://www.sevenforums.com/tutorials...s-dead-os.html
    New hard drive, no recovery partition. USB drive was supposed to be my recovery partition, but it isn't finding the hard drive.
      My ComputerSystem Spec
  7.    13 Apr 2016 #7
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    Is this an UEFI system
      My ComputerSystem Spec
  8.    13 Apr 2016 #8
    Join Date : Apr 2016
    Posts : 14
    Win 10
    Thread Starter

    Quote Originally Posted by whs View Post
    Is this an UEFI system
    I don't really know, but the diagnostics tool that I used to test my hard drive is called "HP PC Hardware Diagnostics UEFI" so I assume so.
      My ComputerSystem Spec
  9.    13 Apr 2016 #9
    Join Date : Apr 2016
    Posts : 14
    Win 10
    Thread Starter

    Quote Originally Posted by whs View Post
    Is this an UEFI system
    I don't really know, but the diagnostics tool that I used to test my hard drive is called "HP PC Hardware Diagnostics UEFI" so I assume so.
      My ComputerSystem Spec
  10.    14 Apr 2016 #10
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    The OP is trying to get a brand new hard drive to work. There is no recovery partition on it, there is no data on it, yet.
      My ComputerSystem Spec

 
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