Windows 10: Cannot upgrade from Win 8.1 Pro to Windows 10

  1.    21 Mar 2016 #1

    Cannot upgrade from Win 8.1 Pro to Windows 10


    Hi everyone,

    My current Windows is 8.1 Pro. I am trying to upgrade to Windows 10 but I got the problem.

    This is the error message :

    Click image for larger version. 

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    This is my pc information :
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160119-0600)
    Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz (16 CPUs), ~2.4GHz

    Display 1:
    Card name: NVIDIA GeForce GTX 960
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_140110DE&REV_A1
    Display Memory: 4013 MB
    Dedicated Memory: 1965 MB
    Shared Memory: 2048 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: PHL 246V5
    Monitor Id: PHLC0C5
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 10.18.0013.6143 (English)
    Driver Version: 10.18.13.6143
    DDI Version: 11.1
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 12/17/2015 01:34:16, 16981976 bytes


    Display 2:
    Card name: NVIDIA GeForce GTX 960
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 960
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_140110DE&REV_A1
    Display Memory: 4013 MB
    Dedicated Memory: 1965 MB
    Shared Memory: 2048 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: PHL 246V5
    Monitor Id: PHLC0C5
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 10.18.0013.6143 (English)
    Driver Version: 10.18.13.6143
    DDI Version: 11.1
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA

    Could you help me to give me a advice to solve this problem?

    Thank you so much,
      My ComputerSystem Spec

  2.    21 Mar 2016 #2

    Hi,
    Welcome to the forums, you could try updating yourself using this tutorial:Windows 10 - Upgrade Installation - Windows 10 Forums
      My ComputersSystem Spec

  3.    21 Mar 2016 #3

    It seems that the compatibility checker is finding an onboard graphics device that may not have drivers for Win 10. I'm not familiar with it, but it appears to be one not commonly used is desktop PCs.

    You can probably complete the upgrade using one of the methods in the tutorial in the link in Post 2. Choose a method other than the Windows Update one.
      My ComputerSystem Spec


 

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