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Windows 10 missing a code key...............
Hi,
I recently downloaded Windows 10 (again). A few months ago, my hard-drive was damaged and I had to replace it and reinstall all of my software. I was able to redownload my excel and word on-line because there was a code key sticker on the bottom of the laptop for Excel & Word. When I downloaded Windows 10, it keeps asking me for the code key.
When I purchased my Dell laptop 2 years ago, the software was already loaded at the factory. I had no backup discs. The laptop came with Windows 8.1, so when Windows 10 came out, I simply upgraded on-line. At the time, it must have recognized my Windows 8.1 key, which is no where to be found now. I had no luck at all contacting Dell to give me the key. I have a copy of the receipt too. They wouldn't talk to me unless I had a maintenance agreement. (lessons learned). I'm wondering now if Windows has some sort of downloading record from me???
Any help you can offer?