1.    20 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 2
    7 ultimate

    Product key not recognized


    According to my computer, Windows7 is activated and is a genuine product. But when I attempt to download W10, it does not recognize the 25 digit Product Key. I don't know what to do.
      My ComputerSystem Spec
  2.    20 Feb 2016 #2
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Where are you trying to download Windows 10 from? A product key has never been required to download Windows 10.

    First off, to determine if you Windows 7 is genuinely activated please open an elevated ("run as administrator") command prompt, run:

    slmgr /dlv

    and post the results. There will be no unique identifying information in it, so you don't have to blank anything out. You want to see something about RETAIL channel activation in the results. If you see KMS in the results instead then you Windows 7 activation is likely false designed to fake a genuine activation.
      My ComputerSystem Spec
  3.    20 Feb 2016 #3
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    Quote Originally Posted by NavyLCDR View Post
    Where are you trying to download Windows 10 from? A product key has never been required to download Windows 10.
    I guess that the OP is using "download" as a synonym for "install". Not unusual.

    I've never encountered this, but would the Win10 installer ask for Win7 license key, if the copy of Win7 that was being upgraded was activated by some illicit means?
      My ComputerSystem Spec
  4.    20 Feb 2016 #4
    Join Date : Oct 2014
    Posts : 940
    Windows 8.1, Win10Pro

    Quote Originally Posted by bobkn View Post
    I guess that the OP is using "download" as a synonym for "install". Not unusual.

    I've never encountered this, but would the Win10 installer ask for Win7 license key, if the copy of Win7 that was being upgraded was activated by some illicit means?
    OP said it was genuine -- but your guess is probably correct -- however -- Win10 would not activate using my Win7 key on my HP laptop, claimed it was "invalid". I had to resort to using the GenuineTicket method documented here in these forums. I would STRONGLY recommend that approach for anyone attempting to update a Win7 PC to Win10.
      My ComputerSystem Spec
  5.    20 Feb 2016 #5
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Quote Originally Posted by bobkn View Post
    I guess that the OP is using "download" as a synonym for "install". Not unusual.

    I've never encountered this, but would the Win10 installer ask for Win7 license key, if the copy of Win7 that was being upgraded was activated by some illicit means?
    The KMS spoofing method of activation will make Windows think it is contacting a KMS volume activation server for activation and will show as a genuine activation - but it will be using an invalid product key that cannot be used for normal activation with Microsoft - so when the user does a clean install, which wipes out the KMS spoofing, they find that they can't use their product key to activate it.
      My ComputerSystem Spec
  6.    20 Feb 2016 #6
    Join Date : Feb 2016
    Posts : 2
    7 ultimate
    Thread Starter

    Quote Originally Posted by George D E View Post
    According to my computer, Windows7 is activated and is a genuine product. But when I attempt to download W10, it does not recognize the 25 digit Product Key. I don't know what to do.
    I want to thank everyone for taking the time to respond to my query. I have to say some of the suggestions assume a tech capability beyond me.

    I think I will find the original receipt, go back to the shop, and ask them for the Product Key, then try again. I suspect it was an unauthorized copy. Maybe that will work.
      My ComputerSystem Spec
  7.    20 Feb 2016 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    You didn't answer the original question.
    Where are you trying to download Windows 10 from? A product key has never been required to download Windows 10.
    Check and make sure you are downloading and installing the version that matches what your Windows 7 is.
      My ComputersSystem Spec
  8.    20 Feb 2016 #8
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Quote Originally Posted by George D E View Post
    I think I will find the original receipt, go back to the shop, and ask them for the Product Key, then try again. I suspect it was an unauthorized copy. Maybe that will work.
    A legitimate license for Windows 7 would have come with a certificate of authenticity with the product key printed on it.
      My ComputerSystem Spec
  9.    20 Feb 2016 #9
    Join Date : Jul 2015
    Posts : 9,548
    Windows 10 Pro

    Quote Originally Posted by Ztruker View Post
    You didn't answer the original question.

    Check and make sure you are downloading and installing the version that matches what your Windows 7 is.
    The OP also did not post the results of slmgr /dlv either. I'm betting it is a KMS activation done by this computer shop.
      My ComputerSystem Spec

 


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